Abdel Ettabouny Email and Phone Number

~ Efficient and friendly front-line software/hardware support maintaining 98% resolution rate over 7 years~ Successful in eliciting probing information to resolve inbound troubleshooting inquiries while implementing a prioritized system~ Proficiency in installation, maintenance, and repair of surveillance software/hardware for fleet of commercial cargo vehicles reducing delivery stoppages by 85%~ Utilized in-depth knowledge of iOS and PC software and hardware to troubleshoot technical issues while remaining up-to-date on emerging technologies~ Maintenance and repair of networking systems ensuring a steady flow of information for work teams~ Installation of security camera network on vehicles, outbuildings, and other occupied business spaces~ Programming of data to monitor security and monitoring systems including access and password management~ Actively monitor and respond to a network of security cameras and breaches across multiple occupied locations

~ Developed workflow processes for electronic inventory of mechanical automotive parts supply chain improving access to on-demand equipment and products~ Developed skills in probing useful end-user information to resolve inbound technical support calls~ Practiced utilizing knowledge and remaining up to date on iOS/PC software hardware to troubleshoot technological issues~ Maintenance and repair of mainframe network system ensuring productivity of multiple interdisciplinary teams~ Installation of security camera network system to monitor inventory of vehicles, equipment, and parts supply

~ Install surveillance cameras, including wiring, connectors, and other necessary components.~ Set up camera systems according to specifications provided by clients or project requirements.~ Configure cameras, DVRs/NVRs, and network connections.~ Diagnose and troubleshoot issues related to camera systems.~ Repair or replace faulty components as needed.~ Ensure that camera systems are functioning correctly.~ Test camera systems after installation to verify proper functionality.~ Ensure that cameras capture clear images and videos.~ Address any performance issues promptly.~ Communicate with clients to understand their security needs.~ Provide recommendations on camera placement and system design.~ Explain system operation and maintenance to clients.~ Maintain accurate records of installations, repairs, and system configurations.~ Document any changes made during troubleshooting or upgrades.