Abdelali Mana Email & Phone Number

Casablanca-Settat, Maroc

Casablanca, Morocco

As a Technical Support Engineer at CartaWorldwide, I have gained extensive experience managing and resolving incidents reported by prominent clients such as Sodexo, TransferWise, Allpay, Payare, Lendingloop, and Hyperjar. With the aid of the JIRA ticketing tool, I have been able to efficiently troubleshoot issues and provide prompt solutions while offering thorough explanations and assistance.My core area of expertise revolves around the payment system, with a focus on Powercard level (Oracle) and GATEWAY and Web level (SQL Server / ASP.NET APIs/ portals). In addition to resolving incidents, I provide monthly reports and statistical analysis on clients' monetary activities, as well as the impact on the system when issues occur.Ensuring system health is of utmost importance to me, so I conduct necessary tests after implementing a fix and continuously monitor the payment system's performance. I was involved in adapting different packages using PL/SQL and EMV (MC, VISA) specifications has allowed me to address any anomalies or regression issues in the system.As part of my responsibilities, I conduct investigations and analyses to detect any abnormal activities or issues that might affect the smooth operation of the system. My attention to detail and ability to work effectively under pressure has enabled me to excel in this role, and I am confident in my ability to continue to provide exceptional technical support for clients and stakeholders.

Casablanca, Morocco

During my internship at Trans Car Logistics, I had the opportunity to work as a web developer and create a dynamic website that accurately represented the company and effectively managed its online recruitment process and updates.Throughout the project, I was responsible for developing and implementing the website's design and functionality, which included integrating features such as job postings, company news, and other relevant information. I worked closely with the team to ensure that the website reflected the company's branding and effectively conveyed its mission and values.As a web developer, I gained valuable experience in coding and programming, as well as in project management and communication. Working on this project allowed me to enhance my skills in HTML, CSS, and JavaScript, as well as in website design and user experience.Overall, my internship at Trans Car Logistics was a valuable learning experience, allowing me to develop my skills as a web developer while contributing to the company's online presence and recruitment process.

Casablanca, Morocco

During my internship at Config Maroc, I developed a portal application for the company's resellers that was connected to the information system Odoo. This project allowed me to enhance my skills in development and systems integration while providing an efficient platform for the resellers to manage their operations and streamline communication with the company.

Master'S Degree Miage, En Cours : Deuxième Année Du Master En Méthodes Informatiques Appliquées À La Gestion D'Entreprise

Technologie des system Informatiques / l'application des techniques informatiques avancées à la gestion d'entreprises.

Master'S Degree, En Cours - Technologie De L'Internet

Licence Professionnelle, Méthodes Informatiques Appliquées À La Gestion Des Entreprises (Miage Diplôme Étatique), 13.72

Technicien Spécialisé En Développement Informatique, Computer Science, 13.48

Baccalauréat Science Physique-Chimie, Sciences Expérimentales