• Actively monitor the status of SAP resources to ensure continuous system availability in accordance with service requirements• Effectively manage and control the flow of IT operations to maintain systems in operational condition• Quickly identify potential incidents and escalate critical incidents for prompt resolution• Prepare detailed reports on daily activities and system performance for client submission• Promptly intervene to resolve minor incidents and implement corrective actions to minimize the impact of recurring incidents

• Modernize the visitor management application using ASP.NET Core and Blazor with Bootstrap and • • MudBlazor to make it easier for staff to use• Implement an MVC architecture to better organize the code and make it readable to other programmers, thus facilitating collaboration and project maintenance• Attend weekly meetings to track the progress of the application development and identify any potential constraints• Overcome obstacles encountered by conducting thorough research in Microsoft documentation

• Customer Relationship Management: Priority is given to advice and proximity to cultivate long-term customer engagement within a simplified experience.• Expert Customer Service: Welcoming, proactive listening, and assessment of customer needs to ensure an optimal experience.• Banking Applications Support: Guiding and assisting customers in using our banking applications.• Customer Satisfaction: Ensuring customer satisfaction and engagement.• Compliance and Risk Management: Strict adherence to compliance rules and proactive risk management.

• Training and Coaching: Training and coaching new team members.• Performance Management: Monitoring individual agent performance metrics.• Goal Achievement: Ensuring weekly achievement of set objectives.• Reporting and Communication: Weekly preparation and submission of reports to the higher-level supervisor.

• Customer Relationship Management: Expert use of ZOHO CRM to optimize customer relationship management.• Exceptional Performance: Achieved 120% above weekly targets as the Top Agent in the first month.• Relocation Assistance: Providing dedicated assistance to clients in their relocation process.• Service Promotion: Actively promoting company services to meet customer needs.

• Numérisation d'Œuvres d'Art: Utilisation de CAMSCAN pour numériser des œuvres d'art avec précision.• Édition Artistique: Maîtrise de l'édition d'œuvres d'art avec PICASA.• Contrôle Qualité et Gestion de l'Impression: Assurer un contrôle qualité rigoureux des œuvres d'art et coordonner leur envoi à l'équipe d'impression.

• Distribution Growth Management: Exceptional success in increasing distribution of a new product to 97% within just 2 years.• Sales Growth: Responsible for a significant increase in sales.• Customer Relationship Management: Developing and maintaining strong relationships with existing clients and establishing new client connections.• Strategic Sales Analysis: Analyzing sales trends and competitive pricing, along with devising and implementing strategies to meet and exceed sales targets.

• Stratégie de Redéfinition des Secteurs: Dirigé la redéfinition des secteurs et orchestré le lancement réussi de nouveaux produits Vans.• Gestion du Zoning et de la Distribution des Rôles: Élaboration et mise en place d'une stratégie de zoning efficace et de la répartition des responsabilités.• Coaching en Communication et Vente: Fourniture de coaching personnalisé en techniques de communication, de vente, et de gestion des objections.• Recrutement et Formation des Équipes Commerciales: Recrutement sélectif et formation des agents commerciaux pour maximiser leurs performances.

• Quality and Quantity Sectoral Expansion: Responsible for both qualitative and quantitative development of the sector, both wholesale and retail.• Business Strategy and Action Plans: Effective implementation of the business strategy with the development of sector-specific action plans.• Team Recruitment and Coaching: Strategic recruitment and coaching of sales professionals to optimize their performance.• Information Management and Reporting: Ensuring horizontal flow of information and regular report preparation.• Inventory Management and Collaboration with Marketing: Coordinating inventory management activities in close collaboration with the Marketing department.

• Sales and Business Development: Responsible for selling P&G products and increasing revenue in the sector.• Top Sales Representative: Recognized as the top sales representative for Star Brands in the year 2010-2011.• Customer Relationship Management: Building strong and enduring relationships with customers.• Sales Fundamentals Optimization: Ensuring effective implementation of sales fundamentals, including coverage, distribution, visibility, pricing, and merchandising.