Abdelhamid Alamir Email & Phone Number

New Cairo, Cairo, Egypt

• Orchestrated vendor coordination for bookings and planning, ensuring seamless operations for timely delivery, resulting in a 15% increase in on-time deliveries.
• Resolved queries from shippers, customers, and key account managers with a 24-hour turnaround time, achieving a 90% satisfaction rate and enhancing customer retention by 20%.
• Monitored and reported on performance metrics for designated Solutions Customers, leading to a 10% increase in service delivery wins and a 15%… Show more
• Monitored and reported on performance metrics for designated Solutions Customers, leading to a 10% increase in service delivery wins and a 15% reduction in service failures.
• Collaborated with the commercial team to fortify customer relationships, resulting in a 25% increase in customer satisfaction scores and adherence to specific customer SOPs and KPIs.
• Led and mentored the team to provide exceptional customer service, resulting in a 30% increase in team productivity and customer happiness, as evidenced by positive client feedback and retention rates. Show less

New Cairo, Cairo, Egypt

• Managed Logistics Supplier(s), driving operational excellence to achieve required service and cost levels, resulting in a 15% decrease in operational costs over three years.
• Led weekly calls with Customer and Consumer Service, enhancing communication flow and achieving a 10% increase in on-time delivery metrics.
• Initiated cost-reduction and efficiency actions, leading to a 20% improvement in distribution processes, aligning with CTS targets agreed with Sales.
• … Show more Managed Logistics Supplier(s), driving operational excellence to achieve required service and cost levels, resulting in a 15% decrease in operational costs over three years.
• Transformed customer needs into service level agreements, ensuring 100% compliance with agreed service levels for Suppliers.
• Coordinated and optimized transactional operations, including Air and Ocean Export/Import and Customs activities, ensuring 99% adherence to regulations and internal procedures. Show less

10th Of Ramadan, Sharkia, Egypt

• Receive shipments and ensure both quality and quantity.
• Trace, track and expedite purchase processes.
• Create and maintain contact with vendors and customers to ensure timely delivery of goods.
• Interact with different third party logistics service providers to ensure get best service and rates.
• Audit freight cost and documentation.
• Ensure accuracy of all inventories.

Cairo Governorate, Egypt

• Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security;
• Arranging appropriate packing, taking account of climate, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination;
• Negotiating contracts, transportation and handling costs.
• Obtaining, checking and preparing documentation to meet customs and insurance requirements… Show more
• Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations;
• Offering consolidation services by Air and Sea.

Cairo, Egypt

• Schedule the movement of shipments with carriers (via truck, ocean and air) to the assigned origin and/or destination points and follow up to ensure timely arrival negotiating rates with local carriers
• Developing knowledge of the shipping process and government regulations through cross training with other team members
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Coordinate and work closely with appointed… Show more
• Coordinate and work closely with appointed field contacts to ensure common objectives are met, support the Logistic Manager/Analyst to achieve corporate goals while providing recommendations of continuous process.
• Assist in the day to day operations of export dept.