Abdelhamid Alamir Email & Phone Number

New Cairo, Cairo, Egypt

• Orchestrated vendor coordination for bookings and planning, ensuring seamless operations for timely delivery, resulting in a 15% increase in on-time deliveries.• Resolved queries from shippers, customers, and key account managers with a 24-hour turnaround time, achieving a 90% satisfaction rate and enhancing customer retention by 20%.• Monitored and reported on performance metrics for designated Solutions Customers, leading to a 10% increase in service delivery wins and a 15%… Show more • Orchestrated vendor coordination for bookings and planning, ensuring seamless operations for timely delivery, resulting in a 15% increase in on-time deliveries.• Resolved queries from shippers, customers, and key account managers with a 24-hour turnaround time, achieving a 90% satisfaction rate and enhancing customer retention by 20%.• Monitored and reported on performance metrics for designated Solutions Customers, leading to a 10% increase in service delivery wins and a 15% reduction in service failures.• Collaborated with the commercial team to fortify customer relationships, resulting in a 25% increase in customer satisfaction scores and adherence to specific customer SOPs and KPIs.• Led and mentored the team to provide exceptional customer service, resulting in a 30% increase in team productivity and customer happiness, as evidenced by positive client feedback and retention rates. Show less

New Cairo, Cairo, Egypt

Managed Logistics Supplier(s), driving operational excellence to achieve required service and cost levels, resulting in a 15% decrease in operational costs over three years.• Led weekly calls with Customer and Consumer Service, enhancing communication flow and achieving a 10% increase in on-time delivery metrics.• Initiated cost-reduction and efficiency actions, leading to a 20% improvement in distribution processes, aligning with CTS targets agreed with Sales.•… Show more Managed Logistics Supplier(s), driving operational excellence to achieve required service and cost levels, resulting in a 15% decrease in operational costs over three years.• Led weekly calls with Customer and Consumer Service, enhancing communication flow and achieving a 10% increase in on-time delivery metrics.• Initiated cost-reduction and efficiency actions, leading to a 20% improvement in distribution processes, aligning with CTS targets agreed with Sales.• Transformed customer needs into service level agreements, ensuring 100% compliance with agreed service levels for Suppliers.• Coordinated and optimized transactional operations, including Air and Ocean Export/Import and Customs activities, ensuring 99% adherence to regulations and internal procedures. Show less

10Th Of Ramadan, Sharkia, Egypt

• Receive shipments and ensure both quality and quantity.• Trace, track and expedite purchase processes.• Create and maintain contact with vendors and customers to ensure timely delivery of goods.• Interact with different third party logistics service providers to ensure get best service and rates.• Audit freight cost and documentation.• Ensure accuracy of all inventories.• Maintain communication with warehouse staff to ensure proper working order.• Review bills… Show more • Receive shipments and ensure both quality and quantity.• Trace, track and expedite purchase processes.• Create and maintain contact with vendors and customers to ensure timely delivery of goods.• Interact with different third party logistics service providers to ensure get best service and rates.• Audit freight cost and documentation.• Ensure accuracy of all inventories.• Maintain communication with warehouse staff to ensure proper working order.• Review bills, invoices, COO’s, packing, B/L’s and purchase orders.• Ensure all payments are processed in time.• Assist customers with all inquiries.• Organize archive (files both manually and electronically).• Monitor and facilitate repair orders.• Coordinate deliveries for repaired or returned items.• Ensure that the warehouse has sufficient space for incoming deliveries• Dispose of unserviceable or damaged items.• Interact and follow up with customs broker in airport and different ports to ensure that shipments are released in the normal time. Show less

Cairo Governorate, Egypt

• Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security;• Arranging appropriate packing, taking account of climate, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination;• Negotiating contracts, transportation and handling costs.• Obtaining, checking and preparing documentation to meet customs and insurance requirements… Show more • Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security;• Arranging appropriate packing, taking account of climate, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination;• Negotiating contracts, transportation and handling costs.• Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations;• Offering consolidation services by Air and Sea.• Co-ordinating with third parties to move goods (by air or sea) in accordance with customer requirements.• Arranging insurance and assisting the client in the event of a claim.• Arranging payment of freight and other charges or collection of payment on behalf of the client.• Utilizing e-commerce, internet technology to enable real-time tracking of goods;• Arranging air and sea transport for urgent and high-value freight and managing the risk door to door.• Arranging charters for large volume, out-of-gauge or project movements by air and sea;• Acting as a broker in customs negotiations worldwide to guide the freight efficiently through complex procedures.• Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies.• Arranging courier services.• Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines.• Maintaining communication and control through all phases of the shipment, including the shipping, tracking, follow-up with agents and clients, and dealing with accounting issues for issuing and collection of invoices Show less

Cairo, Egypt

• Schedule the movement of shipments with carriers (via truck, ocean and air) to the assigned origin and/or destination points and follow up to ensure timely arrival negotiating rates with local carriers• Developing knowledge of the shipping process and government regulations through cross training with other team members• Develop knowledge of the shipping process and government regulations through cross training with other team members• Coordinate and work closely with appointed… Show more • Schedule the movement of shipments with carriers (via truck, ocean and air) to the assigned origin and/or destination points and follow up to ensure timely arrival negotiating rates with local carriers• Developing knowledge of the shipping process and government regulations through cross training with other team members• Develop knowledge of the shipping process and government regulations through cross training with other team members• Coordinate and work closely with appointed field contacts to ensure common objectives are met, support the Logistic Manager/Analyst to achieve corporate goals while providing recommendations of continuous process improvements• Assist in the day to day operations of export dept.• Processing of documentation for the physical movement of cargo• Developing and maintaining an excellent working relationship with internal departments and/or vendors• Learning the billing function• Developing basic negotiation skills• Communicating client issues or changes to the next level Show less