Abdel Kader Amar Berrahou Email & Phone Number

Montreal, Canada Area

Plan, organize, manage and enhance all Airport Customer Service functions including Passenger Services, Aircraft Services, Baggage Services and Cabin grooming. Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions… Show more Plan, organize, manage and enhance all Airport Customer Service functions including Passenger Services, Aircraft Services, Baggage Services and Cabin grooming. Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions Contribute to operational safety, a satisfying work environment and improved quality of customer service in the branchAnticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.Assume local leadership, as assigned, for specific local initiatives for process & performance improvement. Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisionsAnticipate employees’ and customers’ needs and be available for themCelebrate success with employees by recognizing great individual and team effort and take time to thank themAct as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment Show less

Paris Area, France

* Created and maintained communication pertaining to an investigation with the various external stakeholders (includes, contractors, storage facilities, and financial institutions) involved in the investigation.* Provided direct assistance to the Manager of Field Services, as needed. * Performs safety deposit box and care facility investigations as required/requested, and as time permits.

Beni-Saf Algeria

In charge of three departments; Human Resources, Finance, training and supervisions off 350 employees.* Developed, advised on and implemented policies relating to the effective use of the categories of the personnel.* Worked closely with various departments, increasingly in a consultancy role, assisting line leads to understand and implement policies and procedures.* Promoted equality and diversity as part of the culture of the organization.* Advised on pay and other… Show more In charge of three departments; Human Resources, Finance, training and supervisions off 350 employees.* Developed, advised on and implemented policies relating to the effective use of the categories of the personnel.* Worked closely with various departments, increasingly in a consultancy role, assisting line leads to understand and implement policies and procedures.* Promoted equality and diversity as part of the culture of the organization.* Advised on pay and other remuneration issues, including promotion and benefits.* Negotiated with staff and their representatives on issues relating to pay and conditions.* Interpreted and advised on employment law.* Analyzed training needs in conjunction with departmental managers.* Effectively handled budget planning, financial statements costs analysis and market trend studies.* Responsible for all accounting functions; such as payroll, accounts payable/receivable.* Managed the opening of the new surgery unit witch included 75 beds, performed detailed research to ensure high profitability.* Assumed the director manager position on sick leaves, vacations and disability. Show less

Master Of Business Administration (Mba), Business Administration And Management, General

University Degree I, Health Economic And Social Sciences

Bachelor Of Business Administration (Bba), Public Administration