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Ahmed Abdellatif is listed as Software QA Engineer at Amazon at Amazon, based in Irvine, California, United States. AeroLeads shows a matched LinkedIn profile for Ahmed Abdellatif.
Ahmed Abdellatif previously worked as Software QA Engineer at Amazon and Support Engineer II at Amazon Lab126. Ahmed Abdellatif holds Bachelor Of Science - Bs, Computer Science from California State University-San Bernardino.
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Skillful and dynamic professional with over 5 years of experience in providing comprehensive technology-based support and resolution. Innovative, customer-oriented, and technologically savvy professional with a background in supporting high-impacting IT initiatives in a warehouse and corporate environments . Skilled in the analysis of IT deficiencies and providing sustainable resolution. Technically proficient in Windows, Desktop Support, System Administration, Microsoft office, Active Directory, Asset management, mobile devices.
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Seattle, Wa, Us
•Passionate advocate for product quality and support•Create and execute test plans and test cases for straightforward to difficult scenarios involving one or more product components and/or feature.•Responsible for testing major features, a small device, mid-size application, service, or other product. Develop test strategies for non- functional areas (e.g., performance, load, scalability, usability, etc.)
Sunnyvale, Ca, Us
Maintain operating systems, hosts, and networks; generate metrics; make configuration changes; and perform change management activities using existing documentation and/or mentoring. Resolve documented trouble tickets and regularly work with development teams and senior Support Engineers to improve documentation, procedures, and tools. Work on ticket root cause and show strong ownership of issues. implement support procedures; communicate clearly and effectively with customers. Developed Python Scripts to help Automate a large number of tasks thus improving team’s efficiency. Develop and execute test cases on hardware and software to insure reliability for projects. Contribute to code reviews, modifying code and submitting code reviews.
Sunnyvale, Ca, Us
• Manage department’s trouble ticketing system by prioritizing, resolving, and escalating issues accordingly. • Provide technical support/input to team’s projects and initiatives by identifying root causes of issues.• Identify, create, and communicate support processes that are used across teams to improve efficiency.• Routinely look for ways to improve services, procedures, documentation, and tools used.• Contribute to a rotating 24x7 on call support coverage for high severity issues.• Work closely with development team testing new machine learning models.
Seattle, Wa, Us
• Responsible for incoming Trouble Tickets and concerns, while ensuring all issues are properly logged. • Installation, maintaining of IT equipment including laptops, desktops, printers, mobile devices, etc.• Managing daily infrastructure and distribution frame (MDF/IDF) audits and checks.• Conducting end user equipment trials and testing.• Delivering an outstanding level of service to our customer base.
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Ahmed Abdellatif works for Amazon.
Ahmed Abdellatif is listed as Software QA Engineer at Amazon at Amazon.
Ahmed Abdellatif is based in Irvine, California, United States while working with Amazon.
Ahmed Abdellatif has worked for Amazon, Amazon Lab126, and Us Security Association Inc.
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Ahmed Abdellatif holds Bachelor Of Science - Bs, Computer Science from California State University-San Bernardino.
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