Houssem Eddine Abdelli Email & Phone Number

Tunis, Gouvernorat Tunis, Tunisie

* Daily contact with our customers via ticketing (Zendesk, Freshdesk) , by phone (Aircall ) or by chat and e-mail (Intercom) to guide, advise and assist them in using Expensya application.* Help configure Expensya software (web and mobile): configuration, integration, export, import, SFTP... and suggest workarounds to customers if possible.*Analyze the customer's needs and provide the appropriate solution for integrating Expensya into the customer's systems.* Investigate, detect and escalate anomalies and bugs (via Spiceworks and TFS) to level 2 and 3 and provide follow-up.* Consult and write technical manuals and user guides to document technical problems and implement appropriate solutions (one note)* Use of Microsoft environment for meetings with project managers and developers and customers (teams, outlook)

Tunis, Tunisie

* Communicate by phone or e-mail with our customers to guide, advise and assist them in using FrenchInnov application.* Repair equipment installed by our departments (computers, NUCs, printers, servers, routers, switchers, POS terminals, cash points, beepers, bar code readers, touch screens, network peripherals, etc.).* Help ensure the correct software configuration of FrenchInnov (.NET) solution and associated peripherals (troubleshoot Windows environment, network distribution, print management, document sharing, Internet Information Services, driver installation, use of Windows diagnostic and other utilities...).* Anticipate failures by securing our customers' IT assets using RMM (ATERA) remote monitoring and management software.* Consult and produce technical manuals and user guides to document technical problems and implement appropriate solutions.* Produce intervention reports .

Tunis, Tunisie

* WordPress website development, Hosting and maintenance www.domenpro.tn* Development of a few personal web projects (MongoDB , Express JS , React JS ,Node JS) * Execution of a few projects on the Upwork freelance platform.

Tunis, Tunis, Tunisia

* Respond to specifications for tenders and other consultations.* Manage customers' technical requests and provide guidance.* Ordering spare parts and tools.* Manage and train a team of customer service staff.* Provide technical assistance to sales representatives.* Technical workshop set up.* Increasing revenues for the technical department.

Tunis, Tunisia

* Repair of Pentax Medical equipment (flexible endoscopes, video processors, surgical aspirators, monitors).* Repair of Echosens products (Fibroscan and related software).*Repair of Capsovision equipment (endoscopic capsules and related software).*Repair of Diversatek products (pH meter, manometer station and related software).* Elaboration and delivery of repair estimates.* Tracking repair invoices.

Tunis, Tunisie

*Coaching a team of telemarketers (Product training, handling calls...).* Audit, validate and correct sales orders.* Assessment and supervision of telemarketers.

Tunis, Tunisie

* Support for ISP subscribers (individuals and businesses) from Orange and France Télécom.* Diagnose and solve technical problems encountered by users on various peripherals (computers, printers, TVs, routers, applications, etc.).* Provide users with advice on the use of various types of technology, office equipment and other tools.* Use diagnostic and CRM tools.*Install new peripherals and software.

Full Stack Js Developer, Web Development, Full Stack Js Developer

An intensive “Boot Camp” learning program focusing on web development technologies and navigating ambiguous environments and independent.

University Technology Diploma (Dut), Electrical And Electronics Engineering

Instrumentation and measurements