DevOps Automation & Infrastructure as Code (IaC): - Utilized Terraform to define and automate infrastructure provisioning on cloud platforms, promoting consistency and repeatability. (If you have specific experience with Terraform modules or providers, mention them here). - Employed Jenkins as a continuous integration and delivery (CI/CD) server to streamline software build, testing, and deployment processes within the infrastructure managed by Terraform.Network Automation & Monitoring: - Developed a comprehensive network monitoring and analysis tool using Python (selenium, requests, mysql.connector, ping3, traceroute, paramiko). This tool automates tasks such as: - Monitoring network performance metrics (graphs). - Troubleshooting network issues (traceroute, ping). - Accessing network devices (routers) via Paramiko for data retrieval and analysis. - Scripted network automation tasks using Python libraries for efficient network management.Linux Administration & Scripting: - Prossess strong Linux administration skills, managing user accounts, permissions, and package installation. - Utilized Docker for containerized application deployment and management (if applicable). - Developed Python scripts leveraging libraries like requests and selenium for various tasks: - Web scraping data for monitoring purposes. - Sending email and message alerts based on incident detection. - Exporting data to databases (like MySQL) for further analysis.Server Monitoring & Incident Management: - Developed a server monitoring application using Python and Selenium to: - Check server health and performance through graphs and services. - Automatically send email and SMS alerts upon abnormalities. - Created an incident analysis application using Python, MySQL, and Selenium to: - Export incident data into a database for further investigation. - Facilitate incident analysis and troubleshooting.

Network Security & Infrastructure Management: - Managed network security and ensured smooth operation by configuring and maintaining Sophos firewalls and Cisco load balancers. - Possess experience with virtualization technologies like VMware ESXi and cloud hypervisors. - Implemented reliable backup and disaster recovery solutions utilizing Veeam Server.Linux Expertise & Automation: - Extensive experience installing, configuring, and scripting various software on Linux servers using Python. - Utilized Docker containerization technology for efficient application deployment and management (if applicable). - Proficient in basic Linux administration tasks.Monitoring & Performance Optimization: - Deployed and configured PRTG and Zabbix monitoring systems to proactively identify and address network performance issues.Security & Data Protection: - Configured SSH and SSL protocols for secure remote access to Linux servers. - Implemented robust backup solutions to safeguard critical data.Database Experience: - Possesses experience working with Postgres databases used by software like Wiki.js and Tactical RMM.Collaboration & Project Management: - Utilized Trello to facilitate efficient teamwork and project management.

Technical Support Prowess: - Averted downtime and ensured user productivity by resolving an average of 50 technical support tickets weekly related to computer systems, utilizing a ticketing system for efficient issue tracking. - Possess strong troubleshooting skills and a commitment to providing exceptional customer service.Expertise in RMM Systems (Action1, Itarian, Tactical): - Architected, implemented, and tested software components to enhance functionalities across Action1, Itarian, and Tactical RMM platforms. - Increased overall system efficiency by 30% through automation of manual processes using Python and PowerShell scripting. - Adept at troubleshooting complex RMM issues and identifying solutions for optimal performance.Cloud File Server Architect - Successfully migrated client data to secure, high-availability cloud file servers on leading cloud platforms. - Possess in-depth knowledge of optimizing cloud file server performance, access controls, data backup & restore, and robust security protocols to safeguard against cyber threats and data breaches.

- Provided technical assistance and support for incoming queries and issues related to computer systems using a ticketing system.- Configure WSUS and WDS. - Solving Microsoft Office 365 problems and providing technical support to ensure clients can work efficiently and effectively- Assisted in migrating data to cloud file servers, optimizing performance, access controls, and ensuring data backup and security.