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Abdelrahman Ezzat is listed as Workforce | Planning | Performance | KPIs | Forecast | Budget | Management | Startups | Mini MBA | COPC | CRM, PowerBI, Genesys, Salesforce, Zendesk, Cisco, Avaya at Tamkeen Technologies, a company with 509 employees, based in Riyadh, Saudi Arabia, Saudi Arabia. AeroLeads shows a matched LinkedIn profile for Abdelrahman Ezzat.
Abdelrahman Ezzat previously worked as Workforce and Reporting Manager at Tamkeen Technologies and Senior Supervisor Workforce at Terhab | ترحاب. Abdelrahman Ezzat holds Bachelor'S Degree, Law, Fair from Faculty Of Law, Zagazig University.
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+8 years of experience through managing the scheduling analysts and resource management, responsible for developing staffing schedules, utilizing forecasts and other information that optimizes the fit between employee needs and call center resource requirements, ability to facilitates and develops the capacity-planning model and developing the life-cycle for the unit.Managing workforce and real-time team +20 team members.Working using all workforce methodologies for calculations such as Erlang C, productivity, GPD, workload and interval compliance.System expert using "Sales force, Genesys, CRM, Zendesk, Cisco, Tableau, Power-Bi, Avaya, Nortel".Working experience in call center industries both of multinational companies and startups, and working closely with clients and top management.Managing units’ performance, KPIs, presentations for C levels, budgets and revenues.
Listed skills include Systems Analysis, Customer Experience, Leadership, Salesforce Lightning, and 21 others.
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Riyadh, Saudi Arabia
Expert Customer Care and manager of workforce and reporting team- Implementing workforce unit process for startup call centers.- Responsible for client projects internal and external. - Leading reporting, workforce, real-time teams and their KPIs- Providing suitable systems to manage call centers different channels.- Managing workforce tools and reporting.
Riyadh, Saudi Arabia
-Present a monthly and yearly business review KPIs with top management.-Providing recruitment team with the hiring capacity plans.-Assures that all plans and schedules are implemented with the agreed quality benchmark and with compliance with the WFM methodologies.-Propose and participates in contingency plans whenever needed.-Owns and provide head count.
Cairo Governorate, Egypt
-Review projects KPIs (WFM metrics).-Assures that all plans and schedules are implemented with the agreed quality benchmark and with compliance with the WFM methodologies.-Propose and participates in contingency plans whenever needed.-Propose recommendations and action plans for any dropped metric such as service level, adherence, absenteeism, utilization.
Cairo Governorate, Egypt
-Executes plans and ensures effective implementation of schedules.-Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.-Reconciles daily attendance with agents schedule and time in/out reporting in coordination with the Team leader.-Create and deliver daily, weekly and monthly WFM reports.-Communicate.
Cairo Governorate, Egypt
-Executes plans and ensures effective implementation of schedules.-Use over/under rules to minimize the gap between actual arrival and forecasted patterns.-Sending daily attendance with agent’s schedule and time in/out reporting to operations.-Create and deliver daily, weekly and monthly WFM reports.-Communicate changes to scheduling to ensure suitable.
Other employees you can reach at tamkeentech.sa. View company contacts for 509 employees →
Nawal Alnami
Colleague at Tamkeen TechnologiesJazan, Jizan, Saudi Arabia, Saudi Arabia
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TA
Talal Alghamdi
Colleague at Tamkeen TechnologiesRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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WA
Waad Aldossri
Colleague at Tamkeen TechnologiesRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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AA
Abdulaziz Al-Shehri
Colleague at Tamkeen TechnologiesRiyadh, Saudi Arabia, Saudi Arabia
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RB
Rafik Boubaker
Colleague at Tamkeen TechnologiesRiyadh, Saudi Arabia, Saudi Arabia
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MS
Mostafa Salama
Colleague at Tamkeen TechnologiesRiyadh, Saudi Arabia, Saudi Arabia
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BA
Batool Alfayez
Colleague at Tamkeen TechnologiesRiyadh, Saudi Arabia, Saudi Arabia
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FA
Faisal Almutairi
Colleague at Tamkeen TechnologiesRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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EK
Elaf Khalid Albidawi, Mba, Pmp®️
Colleague at Tamkeen TechnologiesRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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ST
Sari Taher
Colleague at Tamkeen TechnologiesRiyadh, Saudi Arabia, Saudi Arabia
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Quick answers generated from the profile data available on this page.
Abdelrahman Ezzat works for Tamkeen Technologies.
Abdelrahman Ezzat is listed as Workforce | Planning | Performance | KPIs | Forecast | Budget | Management | Startups | Mini MBA | COPC | CRM, PowerBI, Genesys, Salesforce, Zendesk, Cisco, Avaya at Tamkeen Technologies.
Abdelrahman Ezzat is based in Riyadh, Saudi Arabia, Saudi Arabia while working with Tamkeen Technologies.
Abdelrahman Ezzat has worked for Tamkeen Technologies, Terhab | ترحاب, Talabat, and Raya Contact Center.
Abdelrahman Ezzat's colleagues at Tamkeen Technologies include Nawal Alnami, Talal Alghamdi, Waad Aldossri, Abdulaziz Al-Shehri, and Rafik Boubaker.
You can use AeroLeads to view verified contact signals for Abdelrahman Ezzat at Tamkeen Technologies, including work email, phone, and LinkedIn data when available.
Abdelrahman Ezzat holds Bachelor'S Degree, Law, Fair from Faculty Of Law, Zagazig University.
Abdelrahman Ezzat is listed with skills including Systems Analysis, Customer Experience, Leadership, Salesforce Lightning, Workforce Development, Cisco Call Manager, Nortel, and Avaya Products.
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