Abdelrahman Sayed Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

have experience working as a Support Engineer for the Windows Directory Team, My responsibilities include: Configuration, Management, and Troubleshooting of Windows Server and Hyper-V: Proficient in setting up and managing Windows Server and Hyper-V environments. Skilled in resolving issues related to both Windows Server and Hyper-V, including server configurations and virtual machine management. Creation and Management of Directory Infrastructure: Expertise in creating and managing directory infrastructure, including FSMO roles, trusts, Kerberos KDCs, replication topology, and other related components. Comprehensive Support for Active Directory: Specializing in troubleshooting and resolving issues related to PKI,Group Policy, Kerberos, DFS, user logon, account lockout, DNS, and other related components. Skilled in diagnosing and resolving problems to ensure smooth operations and enhance the reliability of Active Directory environments. Day-to-Day Management of Domain Controllers: Experienced in the day-to-day management of domain controllers, including monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships. Proficient in reviewing DC event logs and taking corrective actions. Collaboration and Cross-Team Support: Collaborating with network teams by collecting and analyzing network logs using tools like Network Monitor and Wireshark to troubleshoot network-related problems. Customer Support and Communication: Providing reactive support to customers through emails and calls, ensuring timely updates and solutions for their issues. Documenting technical work and research. Collaborating with customers to analyze problems and develop effective solutions. Basic Windows Server Services Troubleshooting: using tools like Procmon to troubleshoot common Windows Server services issues.

Cairo

Acts as Order Workflow Manager. Manage assigned technical orders and responsible for the end-to-end delivery of these orders ensuring delivery to the required standard of quality and within the specified constraints of time and cost.Planning and Technical Implementation of Enterprise Fixed Net projects. Plans, schedules, and tracks Service Technicians for day-to-day operations, plus utilization of both field and in-shop labor. • Active participant in field service operations and on-call rotation.Deliver all Orders within the targeted KPI • Coordinates the technical and logistic support for Technical Service Personnel.Skills : Information Technology · Time Management · Organization Skills · German language · Technology Solutions · project management .Agile Methodologies · Networking · Ccna

Cairo, Egypt

Addressing customer inquiries and concerns effectively.- Meeting targets for Voice of Customer surveys.- Achieving the targeted Average Handling Time for customer interactions.- Meeting quality targets for customer service delivery.- Assisting colleagues in improving their performance by delivering success stories, tips,and tricks sessions.- Providing support to the team by having managerial access to client toolsSkills: Information Technology · B2B Marketing · German language · Customer Service · Business-to-Business (B2B) · Sales