Abdelrahman Ahmed Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

• Delivered high-quality software solutions for the Ministry of Education, focusing on the governmental sector. Managed three products and coached three technical teams. Projects included a web portal for academic study.
• Managing multiple release plans timelines simultaneously, demonstrating a flexible schedule and ability to adapt to changing priorities
• Coaching teams on Agile and Scrum methodology best practices, including sprint planning, retrospectives, and user story creation.
• Working closely with development teams to set realistic expectations about scope, timelines and sprints goal.
• Led and managed cross-functional teams through various stages of the SDLC, ensuring quality control and timely delivery.
• Appling technical background to facilitate effective communication between the scrum team and stakeholders, ensuring a clear understanding of product complexities and requirements.

Riyadh, Saudi Arabia

• Worked for public sector entity to coach four software teams, business stakeholder and vendor in a large-scale software project using agile methodology that will impact the lives of millions of citizens and private.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Work closely with the vendor, product owner on the product backlog.

Cairo, Egypt

• Experienced in the delivery of complex solutions across various technologies (LAN, UC, SDWAN, and GENESYS Contact Center Software) for orange Enterprise clients. Utilize agile methodology to facilitate seamless project.
• Achieved diverse projects ranging from organic growth to large and complex projects to Orange Enterprise customers in EMEA and APAC.
• Performed projects under orange standard/non-standard products, including Managed Services, LAN, Unified Communication, SDWAN, and GENESYS Cloud services.
• Deliver the results required by all stakeholders by managing many variables that occur during the life of the project/product.

Smart Village

• Responsible for Orange's Intelligent Network Charging platforms in terms of forecasting, release upgrades projects, and architecture integration with Orange network infrastructure projects from project initiation phase.
• Acting as an engagement member and business consultant for any support needed during the kick-off and project phase.
• Coordinates closely with the operation team to align solution design with company business requirements.
• Responsible for planning, executing, and finalizing solutions and solution implementation related to new and existing products and services.
• Develop project plans, follow up, and control projects from the budget, time, and quality aspects.
• Responsible for all project phases including Stakeholder management, solution, development, and technical acceptance of delivered solutions by the charging team.

New Cairo 1, Cairo Governorate, Egypt

• Provided second level technical support for Etisalat’s enterprise CRM applications on UNIX servers and Oracle 11g Database also resolving escalated incidents and queries of customers in a timely manner.
• Production database support and administration for clarifying CRM application modules.
• Troubleshooting and identifying application defects, working in conjunction with the development team to provide quick bug fixes.
• Troubleshoot production problems and find the root case through log.
• Postproduction testing and successful implementation of the applied changes to ensure healthy implementation.
• Doing basic system administration for Solaris & windows server platforms.

6th October

• Provided first level supervision support on the BSS Domain (Huawei), managing access and fault monitoring to resolve GSM site issues and address customer-related concerns.Responsibilities:
• Fault Monitoring, first level analysis of service affecting alarms in BSS Domain (Huawei).
• Escalations of service Degradations, taking follow up from on field, Level II teams for timely restoration.
• Corrective and Preventive Maintenance Support to Field Engineers.
• Coordination with Operators to resolve Guest GSM Site Issues (Power/Access).
• To manage Open/Close Tickets of Customer related issues and share analysis with operation

Aswan

• I was responsible for managing the troop. Responsibilities
• 2 years of experience in preventive,periodic and corrective maintenance on Generators (Volkswagen)
• Lead a team which consists of 11 persons.
• Manage the team projects and duties.
• Implement Army air defence Projects.
• Risk Management.

Cairo

• Responsibilities
• Provide a professional technical point of contact for customers.
• Provide updates as needed to the customer in order to meet performance objectives and
• service excellence guidelines.
• Document all troubleshooting and incident management actions.

Bachelor’S Degree, Electronics And Communications Engineering, 2.9/4.00

Activities and Societies: Graduation project (Cognitive Radio in TV Bands) – Final Grade: A I defined USRP (which is a software defined.

Education record