Delivered high-quality software solutions for the Ministry of Education, focusing on the governmental sector. Managed three products and coached three technical teams. Projects included a web portal for academic study applications, an e-learning platform, and a correspondence management system, all utilizing the Scrum framework and Agile best practices.● Managing multiple release plans timelines simultaneously, demonstrating a flexible schedule and ability to adapt to changing priorities ● Coaching teams on Agile and Scrum methodology best practices, including sprint planning, retrospectives, and user story creation. ● Working closely with development teams to set realistic expectations about scope, timelines and sprints goal. ● Led and managed cross-functional teams through various stages of the SDLC, ensuring quality control and timely delivery.● Appling technical background to facilitate effective communication between the scrum team and stakeholders, ensuring a clear understanding of product complexities and requirements.● Identifying areas of improvement in existing process flows by conducting regular retrospective sessions with the team. ● Leading efforts to resolve conflicts among cross-functional teams while maintaining focus on achieving common goals. ● Resolving blockers quickly by identifying root causes and proposing viable solutions.● Facilitating product backlog refinement to manage expectations, assisting the team in understanding, and aligning with business objectives.● Led regular review sessions with the development team to foster a culture of continuous improvement and ensure alignment with product goals.● Used flexibility to manage unexpected changes and obstacles, ensuring committed timeline remained on schedule.● Successfully implemented strategies, driving team productivity up by 30% through effective motivating techniques and monitoring team performance metrics during sprints.

Worked for public sector entity to coach four software teams, business stakeholder and vendor in a large-scale software project using agile methodology that will impact the lives of millions of citizens and private sector companies.• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.• Scheduling and facilitating scrum events, meetings, and decision-making processes.• Monitoring progress and performance and helping teams to make improvements.• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.• Work closely with the vendor, product owner on the product backlog.• Preparing and presenting status reports to stakeholders.• Coaching product team to refine and prepare the backlog of the next software releases.

Experienced in the delivery of complex solutions across various technologies (LAN, UC, SDWAN, and GENESYS Contact Center Software) for orange Enterprise clients. Utilize agile methodology to facilitate seamless project execution for both internal and customer teams. Successfully delivered diverse projects, ranging from organic growth initiatives to large-scale endeavors across EMEA and APAC. Proficiently manage project variables to meet stakeholder expectations.• Achieved diverse projects ranging from organic growth to large and complex projects to Orange Enterprise customers in EMEA and APAC.• Performed projects under orange standard/non-standard products, including Managed Services, LAN, Unified Communication, SDWAN, and GENESYS Cloud services.• Deliver the results required by all stakeholders by managing many variables that occur during the life of the project/product.

Responsible for Orange's Intelligent Network Charging platforms in terms of forecasting, release upgrades projects, and architecture integration with Orange network infrastructure projects from project initiation phase till handover to operation.• Acting as an engagement member and business consultant for any support needed during the kick-off and project phase.• Coordinates closely with the operation team to align solution design with company business requirements.• Responsible for planning, executing, and finalizing solutions and solution implementation related to new and existing products and services.• Develop project plans, follow up, and control projects from the budget, time, and quality aspects.• Responsible for all project phases including Stakeholder management, solution, development, and technical acceptance of delivered solutions by the charging team.• Handover the solutions and related documents to operation and support functions once the project is finalized to manage any complaint/inquiry.

Provided second level technical support for Etisalat’s enterprise CRM applications on UNIX servers and Oracle 11g Database also resolving escalated incidents and queries of customers in a timely manner.• Production database support and administration for clarifying CRM application modules.• Troubleshooting and identifying application defects, working in conjunction with the development team to provide quick bug fixes.• Troubleshoot production problems and find the root case through log.• Postproduction testing and successful implementation of the applied changes to ensure healthy implementation.• Doing basic system administration for Solaris & windows server platforms.• Out of business hours on call support to support any unexpected application or database performance degradation or unplanned outages to ensure 24*7 application availability.

Provided first level supervision support on the BSS Domain (Huawei), managing access and fault monitoring to resolve GSM site issues and address customer-related concerns.Responsibilities:• Fault Monitoring, first level analysis of service affecting alarms in BSS Domain (Huawei).• Escalations of service Degradations, taking follow up from on field, Level II teams for timely restoration.• Corrective and Preventive Maintenance Support to Field Engineers.• Coordination with Operators to resolve Guest GSM Site Issues (Power/Access).• To manage Open/Close Tickets of Customer related issues and share analysis with operation• teams to improve services facilitating the Customers.• Supervision Tools: Huawei iManager M2000 Client ,HP Service Manager V9.0. Achievementsa Certificate in Eaton Towers HSE training.

I was responsible for managing the troop. Responsibilities 
 • 2 years of experience in preventive ,periodic and corrective maintenance on Generators (Volkswagen) 
 • Lead a team which consists of 11 persons. 
 • Manage the team projects and duties. 
 • Implement Army air defence Projects. 
 • Risk Management. 
 • Fault Management. Achievements 
a Certificate of thanks from the leadership of major general.

Responsibilities• Provide a professional technical point of contact for customers.• Provide updates as needed to the customer in order to meet performance objectives and• service excellence guidelines.• Document all troubleshooting and incident management actions.