- Developing and implementing digital marketing strategies.- Planning and executing online marketing campaigns across social media, email, SEO, SEM, and content marketing channels.- Setting measurable goals and tracking campaign performance.- Optimizing website content for SEO to improve organic rankings.- Managing paid advertising campaigns (Google Ads, Facebook Ads, etc.).- Creating engaging content (blog posts, videos, infographics) aligned with brand identity.- Managing social media accounts and engaging with the online community.- Executing and monitoring email marketing campaigns.- Analyzing marketing data using tools like Google Analytics to track success.- Conducting market research and analyzing competitor activities.- Providing regular performance reports to management.- Collaborating with internal teams (Sales, Graphic Design and E-Commerce) and external partners for campaign execution.

• Provide timely technical support and troubleshooting for hardware, software, and network issues reported by Union Coop employees and customers.• Install, configure, and maintain computer systems, software applications, and peripherals.• Diagnose and resolve technical problems related to desktops, laptops, printers, and other IT equipment.• Respond to support requests promptly, prioritize issues based on severity, and escalate complex problems to the appropriate teams when necessary.• Document technical issues, solutions, and troubleshooting steps accurately for future reference and knowledge sharing.• Collaborate with cross-functional IT teams to ensure integrated solutions and seamless operations.• Conduct regular maintenance tasks to ensure the reliability and performance of IT systems.• Assist in the implementation of IT projects and initiatives, including system upgrades and deployments.• Stay updated with technological developments and IT best practices to provide proactive support and recommendations.• Maintain accurate records of IT inventory and contribute to asset management activities.

• Single-handedly overseeing and supporting IT infrastructure, projects, and initiatives in UAE, KSA, and Egypt.• Leading strategic IT planning and implementation to align with company objectives and drive operational efficiency.• Providing end-to-end management of IT systems, networks, and cybersecurity measures.• Offering hands-on technical support to promptly resolve complex IT issues and maintain seamless operations.• Optimizing IT resources and budget allocation to effectively support business needs and growth.• Cultivating strong vendor relationships to ensure reliable service delivery and cost-effectiveness.• Collaborating closely with senior management to provide IT insights and support strategic decision-making.• Driving continuous improvement in IT processes and systems to adapt to evolving business requirements.• Generating detailed reports and documentation to track IT performance and ensure transparency.

• Ensuring the reliable operation of IT systems across all 4 hotels and resorts.• Providing timely IT support to staff and guests at all locations.• Developing and conducting training programs to enhance IT literacy and user competency.• Implementing and enforcing data security policies consistently across all hotels.• Conducting regular audits to ensure compliance with industry standards and regulations.• Managing relationships with IT vendors and service providers across all locations.• Evaluating vendor performance and negotiating contracts to ensure service reliability.• Developing and maintaining disaster recovery plans for each hotel.• Ensuring business continuity through regular testing and updating of recovery plans.• Leading IT projects such as system upgrades and installations across all hotels.• Coordinating with hotel management teams to ensure projects are completed efficiently.• Maintaining comprehensive documentation of IT systems and procedures for all hotels.• Fostering knowledge sharing and best practices across the IT team and hotel staff.• Supporting and mentoring IT staff across multiple locations.• Promoting teamwork and professional development opportunities within the IT team.• Staying updated on emerging technologies relevant to hospitality and IT operations.• Implementing innovative IT solutions to improve guest experiences and operational efficiency.• Communicating IT initiatives, issues, and achievements effectively to senior management.• Collaborating with hotel management teams to align IT strategies with overall business goals.

• Assisting in maintaining and supporting the operation of IT systems, including hardware, software, and networks, to minimize disruptions.• Providing timely technical support to hotel staff and guests, resolving IT issues promptly under the guidance of the IT Manager.• Participating in training sessions organized by the IT Manager to enhance IT skills among hotel staff, ensuring efficient use of IT resources.• Implementing and adhering to data security measures under the guidance of the IT Manager to protect sensitive information and ensure compliance.• Assisting in managing relationships with IT vendors and ensuring equipment is up-to-date and functional.• Supporting the development and maintenance of disaster recovery plans to minimize risks and mitigate the impact of IT failures on hotel operations.• Collaborating on IT projects, such as system upgrades and installations, ensuring tasks are completed as directed by the IT Manager.• Maintaining documentation of IT processes, procedures, and incidents as instructed by the IT Manager.• Working closely with the IT team to support and learn from senior members, contributing positively to the team environment.• Staying informed about emerging technologies and trends in the hospitality industry, seeking knowledge to enhance skills and contribute effectively.• Reporting IT initiatives, issues, and updates to the IT Manager, ensuring clear and effective communication within the team and across departments.

• Providing comprehensive technical support for POS software used by pharmacies, ensuring smooth operation and resolving software-related issues promptly.• Troubleshooting and resolving technical issues related to POS hardware peripherals such as barcode scanners, receipt printers, and cash drawers.• Configuring and optimizing POS software settings to align with pharmacy business requirements and maximize operational efficiency.• Conducting training sessions for pharmacy staff on the proper use and maintenance of POS software and hardware peripherals.• Performing installations, setups, and configurations of POS hardware peripherals at pharmacy locations as needed.• Diagnosing and resolving connectivity issues between POS software and hardware peripherals to ensure seamless integration and functionality.• Collaborating with POS software and hardware vendors to escalate and resolve complex technical issues beyond initial troubleshooting.• Documenting support interactions, including issues reported, solutions provided, and follow-up actions, for accurate tracking and reporting.• Ensuring timely updates and maintenance of POS software and hardware peripherals to address performance issues and security vulnerabilities.• Collecting feedback from pharmacy clients on their experiences with POS software and hardware support to identify areas for improvement.• Sharing knowledge and best practices with pharmacy clients and internal teams to promote efficient use of POS technology and effective support strategies.