Passionate about optimizing operations and enhancing customer experiences, I bring a wealth of expertise in training, customer service, and logistics to every role I undertake.As an Operations Training and Onboarding Specialist at EZeats, I engage with restaurant owners to showcase the benefits of our service, while scheduling and conducting tailored training sessions for their staff and managers. Prior to this, I served as a Regional Operations Support Unit Specialist at Talabat, a prominent online food delivery platform in the MENA region. In this capacity, I excelled in resolving customer concerns, ensuring seamless order delivery, and collaborating cross-functionally to streamline processes and boost satisfaction.My journey in customer service, logistics, and e-commerce has been enriched by experiences at renowned organizations such as Jumia and Vodafone. Additionally, I have leveraged my analytical and research skills, honed during my Bachelor's degree in Law from Ain Shams University, to navigate complex challenges with agility and finesse.Beyond my professional endeavors, I am deeply committed to personal growth and community engagement. Volunteering with organizations like ASMUN, MIDADE, SBB, and ENACTUS has allowed me to cultivate leadership, teamwork, and social entrepreneurship skills. Striving for a harmonious balance between work, leisure, and relationships, I embrace each opportunity as a chance to learn, evolve, and make meaningful contributions.