• Processed daily counter transactions, including deposits, withdrawals, check cashing, transfers, currency exchange and loan payments.• Verified customers' identities and ensured cash and checks are genuine, that deposit amounts and the paperwork agree, and that transactions are accurately entered into the computer system.• Balanced cash drawer at the start and end of shifts, ensuring accurate cash counts.• Performed all ATM functions, including daily proof sheet, handling captured cards, replenishment of onsite ATM machines and reporting any malfunctions for repairs and maintenance.• Identified customer needs and cross-sold bank products and services, such as savings accounts, credit cards, mortgage loans and certificates of deposit, referring interested customers to specialized bank employees.• Ensured strict adherence to all central banking regulations and internal bank policies.

• Managed the general ledger and prepared journal entries, maintaining accurate financial records.• Prepared and analyzed financial statements, including balance sheet and income statement.• Processed tax payments and returns, ensuring compliance with tax laws and deadlines.• Conducted regular cash flow forecasting and ensured liquidity for project development and operational needs, and Performed monthly bank reconciliations.• Conducted monthly, quarterly and annual internal audits.• Assisted management in the decision-making process by preparing budgets and financial forecasts and providing risk analysis.• Ensured that financial statements and records comply with laws and regulations.

• Handled incoming calls, emails, and chats, providing prompt and professional responses to customer inquiries and resolving issues with efficiency.• Assisted customers with account setup, billing inquiries, service changes, and technical issues, ensuring a positive user experience.• Demonstrated comprehensive understanding of Vodafone’s products and services to effectively address customer concerns and promote relevant offerings.• Diagnosed and resolved technical issues related to mobile, broadband, and other services, guiding customers through step-by-step solutions.• Identified opportunities to recommend additional services, upgrades, or promotions, achieving sales targets and enhancing customer satisfaction.• Listened attentively to customer complaints, provided suitable solutions, and followed up to ensure complete resolution, minimizing escalations.• Accurately documented customer interactions and maintained up-to-date records using internal CRM systems.