Responsible for delivering measurable commercial benefits by examining new ways of providing group-wide services and then seeing those through to implementation to realise efficiencies. Specific areas of responsibility include accounting, client onboarding, regulatory reporting, credit control and cash collection and require close coordination with key functions including Finance, IT and Integration.• Engage with leadership in new business development strategy formulation & implementation, process restructuring, financing and deal closure to increase Assets under Management and eliminate unproductive deals.• Designing policies, overseeing customer service and implementing technology solutions.• Oversee expenses and budgeting to help the organization optimize costs and benefits.• Ensure compliance with local and international law.• Managing multinational client accounts and supervising a 7-member team in Business Operations across multiple geographies.• Identify and pursue new business development opportunities to expand the company’s presence in the MENA region.• Hands-on approach over various projects, from RFP to delivery.• Collaborate with global teams to ensure alignment with the company's mission, objectives, and strategic goals.• Networking to drive growth and expand the company’s presence in the region.• Manage and nurture relationships with existing investors, partners, and key stakeholders in the market.

• Developed a deep understanding of different markets in the geographic region, identifying potential key stakeholders like Money Transfer Operators (MTOs) and Banks across geographies.• Established banking arrangements for the region-based business requirements• Ensured completion of banking arrangements and related documentation within the target timeline• Negotiated for the best deals/ interest rates with the banks• Ensured optimum cost of funds• Coordinated with the finance function to track and ensure payments to the banks within time• Constantly explore different markets to spot the right market that gives suitable operating returns• Actively look for new corridors for new banking relations that can lower the current cost of funding• Provided assistance as needed to introduce any new service on the operations side.• Responsible for applying and renewing CBUAE licenses for Branches, Head Office and Liaison offices.• Collaborated with C-level executives and stakeholders to develop long-term financial plans.• Performed banking, business administration and financial tasks to guarantee five-star service for clients.• Handled CBUAE complaints within the TAT assigned by the CBUAE.• Adherence to banking covenants for arrangements made with financial institutions.• Provided Banking Solutions to enhance corporate efficiency and day-to-day business needs.

• Developed internal trackers to ensure that department activities are processed within TAT.• Ensured BAU was managed in line with bank policy to avoid any risk.• Managed different teams within account opening and account services units and ensured that bank SLAs were met for all assigned activities.• Managed the workflow using available resources without compromising on the risk or SLAs.• Developed quality assurance guidelines for the team and policies, to improve the overall service standards• Worked with the operations head and managers to ensure that individuals under supervision maintained high levels of competency and skills to carry out their roles effectively• Mentored, coached, and helped in developing team member’s skills• Monitored staff attendance, punctuality, and adherence using RAKBANK KPIs standards and tools• One of the dual custodians of the original documents.• Replied to daily queries/escalations/complaints related to the offshore team.• Created BRDs for the operations department "process automation".• Assisted management in all the exceptions for account opening and account services units for WBG and PBG.

Outsourced by TASC Outsourcing

Outsourced by TASC Outsourcing