Healthsteer are a government regulated Online GP solution; exposing the hidden cost of absenteeism, through a straightforward digital answer, removing the travel nuisance and patient queues to industry leading doctors. With access to diagnosis, prescription and referrals of new and pre-existing conditions, sickness prevention and treatment for mental welfare; this works effectively to increasing employee engagement by valuing their well-being.Look after your staff so they can look after your business. Cut the two week wait and see a GP online today.

• To deal with all incoming calls and emails in to the business and handling all enquiries for all locations around the UK• Converting enquiries in to bookings by identifying customer needs and by following the company procedures to ensure that the booking processes runs smoothly and the customer is satisfied• To work with company systems to ensure documentation is accurate and completed• To ensure monthly occupancy and revenue targets are met while delivering the highest standards of customer service. • Undertaking apartment viewings as required generating new business opportunities by building rapport with potential and current guests• Encourage all guests to complete guest feedback• To liaise with housekeepers to ensure they are aware of arrivals and departures.

• Providing help and advice to customers using your organisation's products or services;• Communicating courteously with customers by telephone, email, letter and face to face;• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;• Issuing refunds or compensation to customers;• Keeping accurate records of discussions or correspondence with customers;• Analysing statistics or other data to determine the level of customer service the company is providing;• Learning about the organisation's products or services and keeping up to date with changes;• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses