Abdiel Diaz Email & Phone Number

As a Senior System Analyst, I specialize in synchronizing customer, staff, and listing data across various systems through strategic processes, ensuring seamless operations and data accuracy. I also supervise a junior analyst, guiding their professional development and overseeing their tasks.Key Accomplishments:-Synchronized data across multiple systems for efficient company reporting.-Utilized SQL servers and MySQL to generate comprehensive company reports.-Demonstrated full-stack development expertise, integrating front-end (HTML, CSS, Bootstrap) and back-end (JS, NodeJS, Python, .NET) technologies to enhance platforms like johnrwood.com, myjrwagentcentral.com, and teeupflorida.com.-Managed infrastructure tasks, including VOIP systems, firewall setups, and configuring solutions like FortiGuard and Goto phone systems.-Deployed executables and automated tasks efficiently using Windows servers.-Collaborated with platforms such as FortiManager and AWS to ensure consistent web application performance.-Provided rapid troubleshooting and technical support, minimizing downtime and ensuring reliable data access for clients and staff.-Supervised and mentored a junior analyst, ensuring the quality and efficiency of their work.

Naples, Florida, United States

I specialized in synchronizing customer, staff, and listing data across various systems through strategic processes, ensuring seamless operations and data accuracy.Key Accomplishments:-Synchronized data across multiple systems for efficient company reporting.-Utilized SQL servers and MySQL to generate comprehensive company reports.-Demonstrated full-stack development expertise, integrating front-end (HTML, CSS, Bootstrap) and back-end (JS, NodeJS, Python, .NET) technologies to enhance platforms like johnrwood.com, myjrwagentcentral.com, and teeupflorida.com.-Managed infrastructure tasks, including VOIP systems, firewall setups, and configuring solutions like FortiGuard and Goto phone systems.-Deployed executables and automated tasks efficiently using Windows servers.-Collaborated with platforms such as FortiManager and AWS to ensure consistent web application performance.-Provided rapid troubleshooting and technical support, minimizing downtime and ensuring reliable data access for clients and staff.

Naples, Florida, United States

I maintained and monitored user data and functionality across several web applications, including johnrwood.com, myjrwagentcentral.com, and teeupflorida.com. My responsibilities included user support, training, and project management, ensuring seamless operation and user satisfaction.Key Accomplishments:-Provided technical assistance and support to users, both remotely and in-person.-Developed and delivered documentation, educational videos, and in-person training sessions.-Led projects to enhance and automate processes using APIs and AI technologies like Alexa Skills.-Successfully integrated partner marketing platforms and automated processes across departments.-Utilized programming languages and frameworks such as Python, TypeScript, Node.js, Angular, and AWS services (Lambdas, DynamoDB, Route 53).-Implemented bug fixes and enhancements, including parsing JSON data to HTML for reporting.

Naples, Florida, United States

Puerto Rico

During my time as a researcher, I had the opportunity to participate in the Engineering Immersion High School Summer Camp. This program provided a comprehensive overview of Energy systems, Green energy, and Natural Resources.As part of this immersive experience, I engaged in hands-on activities that helped me gain a deeper understanding of these topics. Furthermore, I received instruction in basic programming with C#, which enabled me to better comprehend how commands and scripts can be used to interact with the behavior of different hardware elements.Through this program, I was able to enhance my knowledge and skills in the field of engineering, and I am eager to apply what I have learned to future projects and opportunities.

Computer Information Systems, Computer Programming, Specific Applications

Activities and Societies: Software Engineering Club

Software Engineering Certificate, Computer Software Engineering