As General Manager and Chief Information Officer at Digital Reset LA, I have been instrumental in driving digital innovation and operational excellence, leading a dynamic team of professionals. My extensive experience in technology and management, combined with expertise in Zoho, Odoo, Hubspot, and familiarity with SAP, NetSuite, Salesforce, and other major CRM and ERP systems, has enabled me to transform businesses across multiple industries, ensuring optimal growth and customer satisfaction.Key responsibilities:• Strategic Leadership & Business Development: Develop digital strategy, align technology initiatives with business goals, and collaborate to identify market opportunities and optimize processes.• IT & Implementation Management: Oversee the design, implementation, and maintenance of advanced infrastructures, ensuring the integration of cutting-edge technological solutions such as Zoho, Odoo, Hubspot, SAP, NetSuite, Salesforce, and other major CRM and ERP systems to our clients.• Data Security & Compliance: Implement cybersecurity measures and adhere to industry regulations.• Team Development: Cultivate a high-performance culture, fostering innovation, collaboration, and continuous learning.In addition to my core responsibilities, I have successfully catered to the diverse needs of over 200 customers spanning various industries, including wholesale distribution, legal services, retail, healthcare, manufacturing, professional services, automotive, IT services, software distribution, software development, construction, sales, and financial services. My leadership has contributed significantly to the growth of Digital Reset LA, as we continue to deliver innovative solutions and exceptional results to clients in the digital space.

At Multimedical International, Panama's first ambulance manufacturer with over 35 years of experience, I am dedicated to delivering top-quality emergency vehicles and medical equipment. My role as General Manager and Business Development has allowed me to contribute to the company's growth and innovation.Key achievements:• Developed strategic plans to expand market reach, resulting in a 50% increase in sales over four years.• Implemented innovative marketing strategies, leading to a 25% growth in brand awareness and customer engagement• Successfully launched two new product lines, reinforcing our position as an industry leader in medical equipment innovationMy leadership style focuses on cultivating a culture of continuous improvement and innovation by empowering my team and encouraging cross-functional collaboration. This approach has driven sustainable growth and success for Multimedical International.Let's explore opportunities to collaborate and make a meaningful impact for those who rely on our products and services.

Tecology is a leading cleantech company based in Panama, founded in October 2020. Our production model is based on a circular economy, focused on the reduction of electronic waste though reutilization, providing affordable quality renewed computers for households with lower incomes.As the Chief Information and Technology Officer at Tecology, I have been responsible for overseeing the company's technology strategy and operations. In this role, I have worked closely with senior executives to align technology initiatives with business goals.My key responsibilities have included leading cross-functional teams, managing budgets and timelines, and overseeing project deliverables. I have also been responsible for developing and implementing technology standards and policies to ensure compliance and security.I have a proven track record of successfully managing complex projects from start to finish. For example, I led the implementation of a new ERP system that improved the company productivity by prioritizing tasks, coordinating resources, and communicating effectively with stakeholders at all levels of the organization.

As a Senior IT Director and Consultant, I leverage my knowledge and experience to help clients transform their IT operations, achieve strategic goals, and maintain a competitive edge. My unique value proposition lies in my ability to develop and implement effective IT strategies and lead high-performing teams focused on driving innovation and delivering exceptional results.Key Responsibilities• Vendor Management Identify and select IT vendors based on client requirements Negotiate contracts, pricing, and terms with IT vendors Build and maintain strong relationships with vendors Monitor vendor performance and address any issues• IT Operations and Infrastructure Management Manage IT infrastructure, including hardware, software, and network components Implement IT security policies and procedures Develop strategies for IT infrastructure optimization and scalability• Project Management and Execution Plan, manage, and execute IT projects from inception to completion Coordinate with stakeholders to ensure project success Monitor project progress, identify risks, and implement mitigation strategies• Leading Cross-Functional Teams and Fostering Collaboration Build and lead high-performing cross-functional teams Promote a culture of collaboration, innovation, and continuous learning Facilitate effective communication and coordination among team members• IT Consulting Services to Clients Assess client needs and develop tailored IT solutions Provide strategic guidance on IT best practices and emerging technologies Support clients in achieving business objectives through IT transformationAchievements • Executed over 15 high-profile IT projects, resulting in an average ROI of 25% for clients.• Developed IT strategies, driving digital transformation for 10+ clients and increasing market competitiveness.• Mentored and developed 20+ IT professionals, promoting a culture of innovation and continuous learning.

As Co-Founder and Marketing & Operations Director at Follow Me Studio, a digital marketing agency, I played a pivotal role in managing and growing the business, attending to the digital marketing needs of over 150 clients. My experience spans across social media, marketing strategy, and web development, ensuring client satisfaction and success.Key responsibilities:• Client Management & Business Development: Cultivated strong relationships with a diverse clientele, understanding their unique needs and providing tailored digital marketing solutions to drive growth and enhance brand visibility.• Marketing Strategy & Execution: Developed and executed data-driven marketing strategies, including social media campaigns, content creation, and SEO optimization, to maximize online presence and generate leads for clients.• Web Development & Design: Oversaw the design and development of visually appealing and user-friendly websites, ensuring seamless integration of marketing elements to create a cohesive online presence for clients.• Operations & Team Leadership: Streamlined internal processes and managed day-to-day operations, leading a skilled team of marketing and development professionals to deliver exceptional results on time and within budget.Under my leadership, Follow Me Studio successfully catered to the diverse digital marketing needs of over 150 clients, consistently delivering innovative solutions and outstanding results in the digital space.

As an IT Manager at Top Manage de Panama, a leading SAP Business One Partner, I focused on strategic management and leadership driving the successful implementation of SAP Business One solutions for clients.Key responsibilities:• Strategic IT Planning: I developed and implemented IT strategies aligned with the organization's business objectives, ensuring the effective delivery of SAP Business One solutions to clients. This included evaluating and recommending new technologies, optimizing IT infrastructure, and driving digital transformation initiatives.• Project Management and Execution: I oversaw IT projects from inception to completion, collaborating with cross-functional teams, setting project goals, and monitoring progress. I ensured timely and efficient execution by addressing potential risks, implementing mitigation strategies, and communicating project status to stakeholders.• Vendor and Client Relationship Management: I managed relationships with IT vendors, negotiating contracts and monitoring vendor performance to ensure quality and cost-effective services. I also maintained strong relationships with clients, ensuring high levels of customer satisfaction and providing ongoing support for SAP Business One systems.• Team Leadership and Development: I led a team of 8 IT professionals, setting performance goals, evaluating team performance, and providing constructive feedback. I fostered a positive and collaborative work environment, promoting a culture of innovation and continuous learning, and addressed personnel issues and conflict resolution.Overall, my experience as an IT Manager at Top Manage de Panama allowed me to make a significant impact on the company's growth and reputation as a top SAP Business One partner. By focusing on management-oriented responsibilities, I effectively led my team and ensured the successful delivery of IT solutions to clients, positioning myself for future IT leadership roles.

Manage multi-language translation projects such as Books, Websites, Legal Documents, among others.Manage translation projects for public relations companies.

Lead Generation through the process of list cleansing and list building.Responsible for the acquisition of key professional contacts and C-level executive’s information in the Latin America and Caribbean region.

In charge of over 35 sales executives in a call center environment.Delivered trainings and implemented sales methods to improve team revenue.Constantly over achieve sales goals.

As a B2B Sales Technical Coach at Dell, I played a crucial role in enhancing the performance of various divisions, including Parts and Upgrades B2B, Parts and Upgrades Consumer, and Software and Peripherals. My coaching and training expertise contributed significantly to the overall success and growth of the sales department.Key responsibilities and achievements:• Coaching & Training: Provided tailored coaching and training to sales representatives across multiple divisions, focusing on sales methods and techniques to boost performance and drive sales growth.• BQ Initiative: As part of the Bottom Quartile initiative, I worked closely with underperforming sales representatives, equipping them with the necessary skills and confidence to improve their performance. This effort resulted in a remarkable 45% increase in the department's closing rate.• Close Rate BPI Development: Collaborated with cross-functional teams to develop and implement the Close Rate Business Process Improvement (BPI), streamlining sales processes and enhancing overall efficiency.• Team Empowerment: Fostered a supportive learning environment for sales representatives, encouraging open communication, collaboration, and continuous improvement, ultimately leading to a more skilled and confident sales team.Through my coaching and training efforts, I played a vital role in elevating the performance of sales representatives at Dell, resulting in increased closing rates and overall sales growth for the company.

Tech Support over the phone and through chat to customers in the United States, Latin America and The Caribbean.