Abdulrahman Hussein Email & Phone Number

Nairobi County, Kenya

San Antonio, Texas

In this role, I oversee the RPS portfolio with a team of 9. To this end, I ensure quality service delivery by carefully analyzing key business metrics, identifying potential risks, capitalizing on process enhancement opportunities, and establishing team expertise. I have driven success by leading the following initiatives/process improvements: STRATEGIC BUSINESS DIRECTION & OVERSIGHT- I analyzed risks associated with a discontinued business platform and facilitated plan retention to boost referrals.- I enhanced leadership visibility into company-wide operations by working with cross-functional teams to consolidate information in a centralized database.- I participated in Capital Group’s Business Acumen Leadership Program. I was selected due to my exceptional management skillset and trained directly under the executive leadership.PEOPLE MANAGEMENT/TEAM BUILDING- I drove performance improvement for 40% of my direct reports by providing service delivery coaching and building one-on-one relationships with struggling team members. - I was selected as one of Nicsa’s 2021 Rising Stars for my DEI efforts in the global asset management industry.- I furthered top-talent acquisition by strategizing the hiring process and recommending expanding the candidate pool.- I drove employee-business goal alignment and engagement by introducing reward and recognition programs for the RPS portfolio.DATA-INFORMED RISK ANALYSIS & DECISION MAKING- I boosted my team KPI achievement by 30% rolling out a standardized, data-driven performance review framework; led change management across a leadership team of 7.- I oversaw internal content management and update, ensuring risk mitigation in a highly regulated financial services environment.

Irvine, Ca

I served as a Regional Internal Wholesaler across 8 states including California, New Mexico, Utah, Colorado, Kansas, Nevada, Hawaii, and West Texas.The main challenge that I addressed during my latest tenure at Capital Group Companies included setting up a performance benchmark for my role for the first time. I was able to successfully achieve this by targeting two improvement areas: QUALITY LEAD GENERATION I revamped lead generation, managed plan retention pipeline, and presented a tiered retention approach. ROLE EXPANSION FROM PLAN RETENTIONI initiated multiple call campaigns with financial advisors, external wholesalers, and managers. Some of my other accomplishments included:- Retained 65M+ in retirement plan assets

Irvine, Ca

-The Aligned Implementation Coordinator for 3 of the biggest TPAs in the industry on behalf of American Funds: Dyatech, Nicholas Pensions Consultants, and Benetech.-Spearheaded new 401k plans by coordinating all activities, providing support to internal and external parties, and assisting with processes and forms.-Ensure smooth installation and conversion processes by setting, tracking, and communicating deadlines to all parties involved and making sure everyone is on the same page.-Review all documents to ascertain their adherence to requirements of qualified plans and the specific product. -Identify bottlenecks through research and designing solutions that make the process more effective and efficient.-Subject matter expert in funding, qualified retirement plans, and retirement plan regulations and procedures.

Irvine, Ca

-Streamlined processes by coordinating all activities, adhering to deadlines, and constantly communicating with all parties.-Resolved complex inquiries from existing plan sponsors, advisers and TPAs related to retirement plans and contacted clients to clear ambiguities regarding incomplete requests. -Subject matter expert in contribution plans and the retirement industry.

Irvine, Ca

-Helped advisors create unique selling propositions by bundling complimentary offers and creating better promotional materials aimed at educating clients about the benefits of our products. -Identified key selling points by researching clients’ basic needs and requirements and matching them to the relevant solutions.-Subject matter expert in employer sponsored plans, 529 plans, IRAs, bond markets’ correlation to interest rates, and differentiating American Funds mutual funds and strategies. -Developed effective selling SOPs and educated new associates on topics such as market volatility and overcoming common adviser objections.

Orange County, California Area

Orange County, California Area

As a Global Inventory Analyst at QLogic Corporation, I helped improve overall process efficiency. For this purpose, I worked with the IT department to set up real-time information updates, managed a computerized inventory system, and implemented new data accuracy standards.As a result of my efforts, I was not only able to recollect 10% lost inventory but also introduced an improved inventory analysis system for eliminating future losses.

During my tenure at People Choice Home Loans, I exceeded company objectives by surpassing a daily quota of 4 successful prospects a day. I did this by persistently following up, advising, and exploring different loan options for my clients.My role also included training and managing new team members. To do so, I set up one-on-one and group training sessions for 6 new account executives.

Bachelor Of Arts, Communication, Minor In Business Administration

Aa Degree, Liberal Arts