Technical Support Analyst
Current- Demonstrated proficiency in computing by effectively utilizing large data sets while handling Service Requests for Infrastructure- Managed a wide range of tasks, including updates, customer data requests, configuration changes, and data model changes, while maintaining a high level of accuracy and attention to detail- Collaborated with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer server environments, ensuring successful… Show more - Demonstrated proficiency in computing by effectively utilizing large data sets while handling Service Requests for Infrastructure- Managed a wide range of tasks, including updates, customer data requests, configuration changes, and data model changes, while maintaining a high level of accuracy and attention to detail- Collaborated with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer server environments, ensuring successful outcomes and high levels of customer satisfaction- Proactively followed up with internal and external customers to resolve problems, recommending further action as necessary to prevent recurrence and maintain optimal customer satisfaction- Monitored and tracked Change Requests, ensuring correct implementation and gathering of evidence for each case to ensure compliance with established protocols and best practices- Served as a liaison and coordinator with other departments to obtain answers and resolve complex customer/service problems and inquiries, ensuring timely and effective resolution of all issues- Conducted regular audits of Service Request handling procedures, making recommendations for improvements and changes as needed to ensure optimal performance and customer satisfaction- Undertook projects as requested, effectively managing multiple priorities and deadlines to achieve successful outcomes Show less
