Abdikarim Buraleh Email & Phone Number

Dynamic Technical Support Analyst Intern with a passion for cloud computing and software engineering. At Kinaxis, I support our valued customers by handling change requests such as infrastructure updates, customer data requests, configuration changes, and more to enhance client satisfaction and operational efficiency. By leveraging the Knowledge-Centered Success (KCS) framework, I integrate knowledge validation and continuous improvement into my workflow, ensuring that our solutions are both demand-driven and effective. Collaborating with cross-functional teams, I facilitate seamless deployment and testing of customer environments while effectively resolving complex service issues. My proactive follow-up approach and analytical skills drive enhancements in service request handling procedures, contributing to the resolution of over 500 cases annually. Eager to leverage my technical expertise and customer-centric approach to make a meaningful impact in the tech industry.

Listed skills include Leadership, Microsoft Office, Teamwork, Microsoft Word, and 14 others.