Developed robust backend systems using Core Java, including Streams API and Lambda Expressions, to support scalable web applications.Collaborated with frontend teams to define and implement seamless API endpoints, ensuring effective communication between system components.Implemented Kafka streams for real-time data processing, optimizing data management across NoSQL databases.Contributed to CI/CD pipelines by automating testing and deployment, accelerating the release process and improving software quality.

Providing technical support: Responding to and resolving technical issues reported by end-users through various channels such as THE PHONE, email, chat, or ticketing system.Set up and maintained all Virus Protection software Laptop troubleshooting, Dell laptops, hardware repair, computer hardware repair, organization filing system VOIP application.Provided end-user direct Desktop Support and other in-house IT & Remote needs.Performed intel-based PC hardware including Hardware and peripheral troubleshooting, laptops & desktop diagnosis, and repair.Set up and supported monitors, local and network printers, scanners, and external hard drives.Troubleshooting: Identifying and diagnosing technical problems, using diagnostic tools and knowledge of common software and hardware systems, to resolve issues effectively.Reimage, repurpose or deploy laptops, desktops, iPads, iPhones and tablets.Unlock, enable, disable add or remove group policy objects and reset user account passwords via active directory.Escalation: Escalating issues to appropriate teams or departments when necessary, according to defined escalation procedures.Documentation: Documenting issue details and resolution steps in the ticketing system to maintain an accurate record of issues, resolutions, and user interactions.Communication: Communicating technical solutions to end-users in a clear, concise, and understandable way, using appropriate language and terminology.Knowledge management: Updating and maintaining knowledge bases and technical documentation to ensure accurate and up-to-date information is available for reference.Hardware and software management: Maintaining and managing inventory of hardware and software assets, as well as installing, configuring, and troubleshooting hardware and software systems.Customer service: Providing exceptional customer service, including empathy and active listening, to ensure customer satisfaction and loyalty.

Provided telephone support to field technicians for hardware installations.Delivered technical resolutions and customer support to internal and external clients.Tracked installation timelines and documented issues for future reference.

Consolidate materials using SAP WMS system.Load and unload products to and from delivery vehicles and designated storage areas.Read production schedule, customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed.Convey materials and items from receiving or production areas to storage or other designated areas.Sort and place materials or items on racks, shelves, or in bins according to predetermined sequence, such as: size, type, style, color, or product code.Fill requisitions, work orders, or requests for materials, tools, or other stock items and distribute items to production workers or assembly line.Enters and maintains inventory records in the computer.Apart from this, repairing and reviving efficiency of customers' computers as well Examining electrical components and identifying errors in the circuits and wiringImplement Hardware and Software Diagnostic and troubleshoot any issues found.Implemented Dell Laptop and desktop Hard drive disk re-imagingInstall, configure and troubleshoot hardware & Software issues.Performed desktop and laptop computers Hardware Refresh.

Resolve hardware or software issues using available documentation and resources, to aide in providing resolutions in a timely manner.Provided valuable technical support for hardware and software issues by consulting with users via phone, email, Freshdesk.Troubleshoot, imaged windows hardware and software and update/ migration of laptop and desktop.Add printers on Network and repair.Provide technical support and training for personal computer and PC network users.Evaluates system configuration and software to ensure effective use of hardware resourcesProvided troubleshooting, diagnostics and repair services for computer workstations and the computer peripherals.Performed printer maintenance and repairs when necessary.

Managed warehouse operations and purchase order backlog. Ensured on-time and cost-effective delivery. Directed staff of 4 and budget of $250K. Assured all proof-of-delivery, import, and export documentation was in order and stored safely for easy retrieval.Developed and instituted SOP for dismantled materials and improved the process.Interfaced with customers to resolve problems and answer questions.Identified areas for improvement and established or adjusted work procedures and practices.

Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlesslyMonitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as neededMaintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segmentsInteract with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when neededPerform routine/scheduled audits of the systems, including all backups.

Manage Help Desk tickets in a timely mannerRespond to customer issues via phone, email, and computer chatProvide customer assistanceDocument customer interactionsRun diagnostics to resolve customer reported issuesEscalate issues to the next Tier with next level of difficultyInstall, make changes, and repair computer hardware and softwareFollow-up with customers to ensure issues are resolved