Abdirahman Adan Abdille Email & Phone Number

Gedo, Somalia

Developed and executed income generation strategies that increased revenue by huge margins within the first few months.Supervised a team of employees, providing guidance, training, and performance evaluations to ensure project success.Conducted market research to identify opportunities and threats, leading to the introduction of new income-generating initiatives.Collaborated with local communities to build partnerships and secure resources for income-generating projects.Managed project budgets, tracked expenses, and implemented cost-saving measures, resulting in a reduction in operational costs.Undertaken community vulnerability assessment and process in target communities to define community gaps and provide basis for planning.Facilitate planning, organizing, and management of village savings and loan associations (VSLAs)/ Village Economic and Social Association (VESAs), and promote and aware VSLA/VESA strategy among communities and local leaders.Train Trocaire front-line staff and the beneficiaries on VSLA/VESA principles, procedures and actions, financial literacy and recording, and related topics.Develop work plans (Weekly, Monthly and Quarterly) to ensure effective implementation of VSLA/VESA related activities as outlined in the detailed implementation plan.

Mogadishu, Banaadir, Somalia

Provided exceptional customer service by promptly addressing customer inquiries, resolving issues, and processing a wide range of transactions,ensuring a positive and seamless banking experience.Effectively communicated complex financial information and banking procedures to customers in a clear and understandable manner, promotingtransparency and trust.Assisted customers in navigating various banking products and services, including account management, loans, deposits, and electronic banking platforms.Collaborated closely with team members to ensure the efficient and accurate handling of customer requests, ensuring that customers' needs were met promptly and effectively.Demonstrated strong problem-solving skills by investigating and resolving customer concerns, ensuring their satisfaction and loyalty to the bank.Utilized the bank's software systems to accurately process transactions, update customer information, and maintain records in compliance withbanking regulations.Maintained a positive and professional demeanor during high-volume periods, ensuring that each customer interaction reflected the bank's commitment to exceptional service.Supported the development and implementation of customer service strategies, participating in team meetings to brainstorm ideas for improvingthe overall customer experience.

Sivas, Türkiye

Supported international student exchanges and cultural events, fostering a diverse and inclusive campus environment.Conducted research on potential partner universities, contributing to the development of collaborative agreements.Assisted in coordinating cross cultural workshops and events, promoting, understanding an collaborations among students from differentbackgrounds.provided wide ranging administrative support to the School of Management’s International Relations Team.Acted as first point of contact for incoming and outgoing students, via face-to-face, phone, email or social media, and refer complex queries to theInternational Relations Manager

Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Class Honors. Grade A

Secondary, General Studies, B

Activities and Societies: Football team. Maths team.

High School Diploma, General Studies, B+