Abdirahman Bare Email & Phone Number

Hayes, GB

London

I collaborate with Customer Product Managers to roll out new products, applications, and configurationsI manage customer product creation, amendment, and retirement and install, configure, and test in-house developed applications and services.When necessary, I escalate incidents to appropriate departments as needed.I configure manufacturing equipment and.

London Area, United Kingdom

At this role, I was managing customer requests, support tickets and scheduled tasks within SLA on a 12 hour shift basis.We would monitor and manage all open service requests and report on critical systems, escalating ncidents to the relevant engineering team as necessary.I insured that the company’s policies and procedures such as ISO27001 are always.

United Kingdom

At this role, I learned how to use Salesforce to manage Orders, Assets and Cases and maintained Gripable’s stock of products, receiving and checking in shipments from our manufacturers and suppliers and for maintaining an accurate inventory of Assets in Salesforce.I processed Orders by setting up the GripAble prior to shipment, packing and managing the.

London Area, United Kingdom

At Harrods, I reviewed and monitored all faults/tasks that arrive through the IT Support ticketing system and logged tickets for calls received by telephone.I ensured tickets are responded to, updated, and allocated to appropriate team members as necessary within SLA’s.I provided 1st line support to customers and staff on a wide range of technical issues.

Biomedical Science, Biology/Biological Sciences, General

Network Professional Programme

Applied Sciences