System Administrator
CurrentProvided expert technical advice, guidance, and recommendations to management in areas throughout the network.Adhered to performance monitoring and alerting standards to ensure IT meets service level requirements.Client engagements, telephone & online communications, relating to the delivery of high-quality IT support, on a range of technical incidents & problems, efficiently responding to any queries, in accordance with agreed SLA timeframes.Developed and implemented database strategies that enable innovation and seek to leverage technology trends and processes that can create business value with agility and performance.Monitoring WAN, LAN, & VLAN connectivity, as well as network security.Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure.