Abdirashid A. Email & Phone Number

Australia

Dublin, Ie

Dublin, County Dublin, Ireland

- Working as part of System Engineering team responsible for implementing and maintaining company's cloud infrastructure. - Performing operational tasks such as deployment, monitoring the performance of services/applications, and troubleshooting issues in the production environment. - Collaborating with other SRE and software development teams to conduct root cause analysis for major incidents.

Dublin, County Dublin, Ireland

- Provided comprehensive technical support encompassing software, hardware, and networking issues, ensuring timely resolution and client satisfaction.- Supported a range of Microsoft products including Teams, Outlook, OneDrive, SharePoint, and Intune, offering adept assistance and guidance to users for optimal utilisation.- Proficiently diagnosed intricate technical issues, meticulously gathering requisite information, and conducting thorough preliminary research using an array of pertinent available resources.- Methodically documented and updated customer inquiries and technical issues within the designated ticket management system (ServiceNow), diligently tracking incidents from initiation through resolution or necessary escalation.- Offered steadfast support for Windows, Mac, and Linux devices, and assisted in the administration of Active Directory, Office365, and account management, utilising Azure AD and Okta Identity provider for seamless operations and enhanced productivity.

Dublin, County Dublin, Ireland

- Provided adept technical support and assistance to end-users within a managed service environment, addressing a variety of needs for different clients and seamlessly collaborating with multiple teams.- Diagnosed and resolved technical issues related to Active Directory, Azure AD, Office365 administration, Microsoft Exchange, and Virtualization (Hyper-V), ensuring smooth operations of essential IT infrastructure.- Installed, configured, and maintained systems and applications, paying special attention to Active Directory, Azure AD, and Office365 administration to meet clients' specific requirements and security protocols.- Employed the use of ticket tracking tool Autotask to efficiently manage and respond to support tickets, maintaining a structured approach to issue resolution and tracking.- Leveraged remote desktop access tools to facilitate effective troubleshooting and provide remote assistance, optimizing support delivery and minimizing downtime for clients.- Collaborated closely with diverse teams to coordinate and implement IT projects, ensuring alignment with client needs and industry standards while delivering high-quality service.- Implemented backup and disaster recovery strategies to safeguard critical data and systems, adhering to industry best practices and ensuring business continuity for clients.- Ensured compliance with IT policies, procedures, and security protocols, maintaining a secure and efficient IT environment that met clients' regulatory and operational requirements.

Master Of Science - Ms, Software Design With Cybersecurity

Bachelor Of Science (Hons), Cloud Computing

Private Cloud Architecture, DevOps - CI/CD, Information Management, Security for the Cloud and IoT, Architecting on the Public Cloud, IT.

Bachelor Of Technology - Btech, Networking Technologies

Cisco Certified Network Associate, Computer Systems Networking And Telecommunications, Distinction

Courses: ▪CCNA R & S: Introduction to Networks ▪CCNA R & S: Routing and Switching Essentials ▪CCNA R & S: Scaling Networks ▪CCNA R& S.

Security+

Project Management Certified Associate