Abdirezak Muse, Itil® Email & Phone Number

Addis Ababa, Et

Djibouti

* Overseeing the support operations in accordance to the client SLA.* Assessing the Support team knowledge and setting their knowledge targets.* Training team with new products.* Aligning the companies vision with the Goals of the department.* System security planning.* Analysing the security gaps and proposing fix methodologies.* Service Avaialability planning with all the growing usage.* Database deployment consultation and implementation.* Verification of… Show more * Overseeing the support operations in accordance to the client SLA.* Assessing the Support team knowledge and setting their knowledge targets.* Training team with new products.* Aligning the companies vision with the Goals of the department.* System security planning.* Analysing the security gaps and proposing fix methodologies.* Service Avaialability planning with all the growing usage.* Database deployment consultation and implementation.* Verification of implemented DB architecture.* Managing systems integrations with external/internal partners.* Service problems identification for lqating solutions. ( Trouble the trouble before it troubles you )* Software Quality Assurance Testing.* Automation of routine operations and focusing the team to handle more critical issues.* Implementation of PCI-DSS Standard. Show less

Djibouti

As The Technical Support manager it is my responsibility to manage the support team to deliver operational service levels including hiring and supervising, motivating and representing the technical support team. In addition a core deliverable of this role will be to form strong relationship with peer managers in Engineering and product development and partner with those teams to drive additional value add in areas of product quality improvement and product Supportability.… Show more As The Technical Support manager it is my responsibility to manage the support team to deliver operational service levels including hiring and supervising, motivating and representing the technical support team. In addition a core deliverable of this role will be to form strong relationship with peer managers in Engineering and product development and partner with those teams to drive additional value add in areas of product quality improvement and product Supportability. Responsibilities• Prepare support documentations and agreements.• Motivate technical support team through performance coaching, career planning and setting different objectives.• Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.• Performing Level 3 support issues and all escalated issues.• Report operational achievements and progress to the operations manager on predefined work with other managers to ensure operational consistency Show less

Somalia

As software developer, my role was going through all the phases of project development. Responsibilities• Reviewing current systems• Presenting ideas for system improvements, including cost proposals• Working closely with analysts, designers and staff• Producing detailed specifications and writing the program codes• Testing the product in controlled, real situations before going live• Preparation of training manuals for users• Maintaining the systems once… Show more As software developer, my role was going through all the phases of project development. Responsibilities• Reviewing current systems• Presenting ideas for system improvements, including cost proposals• Working closely with analysts, designers and staff• Producing detailed specifications and writing the program codes• Testing the product in controlled, real situations before going live• Preparation of training manuals for users• Maintaining the systems once they are up and running• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.• Prepares and installs solutions by determining and designing system specifications, standards, and programming.• Improves operation by conducting systems analysis; recommending changes in policies and procedures. Show less

Lecturing on programming classes mainly:* c/c++* Visual Basic.* Visual C#* Web development ( HTML5, CSS3 , Javascript)* RDBMS ( Especially Mysql )My roles were :-* Preparing the lectures from different materials and presenting to the students.* Open two way discussions and QA sessions for each topic.* Preparing practical applicatioms of all in-scope contents.* Preparing assignments and assments for students to demonstrate their level of… Show more Lecturing on programming classes mainly:* c/c++* Visual Basic.* Visual C#* Web development ( HTML5, CSS3 , Javascript)* RDBMS ( Especially Mysql )My roles were :-* Preparing the lectures from different materials and presenting to the students.* Open two way discussions and QA sessions for each topic.* Preparing practical applicatioms of all in-scope contents.* Preparing assignments and assments for students to demonstrate their level of understanding.* Prepare the exams for course evaluation and evaluate students. Show less

Lecturing on programming classes mainly:* c/c++* Visual Basic.* Visual C#* Web development ( HTML5, CSS3 , Javascript)* RDBMS ( Especially Mysql )My roles were :-* Preparing the lectures from different materials and presenting to the students.* Open two way discussions and QA sessions for each topic.* Preparing practical applicatioms of all in-scope contents.* Preparing assignments and assments for students to demonstrate their level of… Show more Lecturing on programming classes mainly:* c/c++* Visual Basic.* Visual C#* Web development ( HTML5, CSS3 , Javascript)* RDBMS ( Especially Mysql )My roles were :-* Preparing the lectures from different materials and presenting to the students.* Open two way discussions and QA sessions for each topic.* Preparing practical applicatioms of all in-scope contents.* Preparing assignments and assments for students to demonstrate their level of understanding.* Prepare the exams for course evaluation and evaluate students. Show less

Bachelor Of Science (Bsc), Ict, A

Activities and Societies: DevOps Security PCI-DSS Quality-Assuance troubleshooting Team-Building Oracle RHEL Mysql Ms-Sqlserver This was.

Education record