 Capacity on delivering Biometric system  Doing Consultancy services on all ICT environment needs and Management work. Chairs Management Meetings.  Coordinate General Management responsibilities of two companies. Monitor all services Delivery of two companies for our customers to receive the best service Delivery. Lead, motivate and develop the capacity of all staff of the two companies. Manage, develop strategies and implement plans for the two companies to achieve the goals to reach strategic objectives. Efficient administration support  Facilitation of knowledge building and knowledge sharing  Provide planning, developmental, operational, and management support to all the teams in Operation of the company’s systems

Formulating and successfully implementing company policy, developing strategic operating plans that reflect the longer-term objectives of Cooperate ICT Environment and putting in place adequate operational planning and financial control systems; closely monitoring the operating and financial results against plans and budgets formulated.

Head of ICT Helpdesk, Networks and supervise all the staff in Helpdesk Unit. Roving ICT Associate, support and upgrade all the systems in the field office in terms of network upgrade and applications. Support field Office ICT Teams in Mogadishu, Hargeisa and Garowe. Backstopping the ICT Manager all ICT work related issues. Installing and maintaining the network infrastructure of UNDP Country office. Monitor all services of Internet and network systems of UNDP Nairobi, Mogadishu, Garowe, Hargeisa and Bossaso for UNDSS for smoothing working of Organization. Provide oversight and support to the field Office ICT Teams as they provide support to all UN Agencies housed in the respective UN Common Compounds in Hargeisa, Garowe and Mogadishu, and ensure timely solutions to ICT challenges that they escalate. Lead, motivate and develop the capability of the ICT Team to achieve their goals. Manage, develop ICT strategy and implement plans and activities for realizing the strategic objectives. Management of CO hardware and software packages through the use of various ICT tools to ensure that all CO hardware is in good working condition and is replaced based on the UNDP life cycle policy for hardware. For software, to ensure that the CO is licensing compliant for all software installed on UNDP computers. Installing wireless the whole compound and configure LAN Controller. Processing direct payments for ICT vendors.  Provide planning, developmental, operational, and management of technical support of the smooth running of the operation of the organization in terms of ICT systems  Ensuring timely resolution of client queries and escalating those that cannot be resolved through the first level support.  Recommend standards for hardware and software acquisition in relation to long range needs and capability requirements.

 Installing and maintaining the network infrastructure of UNDP Country office. Monitoring the daily backup of mail server (inet01) and data server (so-as01).  Maintain the smoothing running of all the UNDP servers. Monitoring the daily event logs on all the servers. Trouble-shooting and monitoring of server based database management systems. Follow up for corrective measures. Response to user needs and questions regarding network access; assistance to staff in the use of network resources. Installation and configuration of new equipment and systems and corrective actions in case of failure. Virus detection, removal and prevention for all systems in the Country office. Updated virus detection and removal software. Assistance in data access, file transfers and conversions. Activation of network data points. Adding network printers in the server. Troubleshooting of hardware and software. Setting up wireless access points within the Country office. Creating emails for new staff in UNDP. Implementation centralized antivirus and core management software. Implementation and optimization of core application used in Nairobi and Somalia field offices. Training UNDP for the Country Office staff on IT issues. Keep up to date of all the inventory of UNDP systems. Installing and configuring new servers. Resetting the password of the entire users within UNDP and other agencies for intranet password when they logged out.  Give rights to share drive within UNDP Share drive users Deputize the ICT Manager. Back stops the ICT Manage. Monitor Semantic Backup system which backups all the data in the office on daily bases.

 Installation, configuration and administration of Microsoft windows. Accounting packages like Accpac installation and usesage of the software. Well acquainted with crystal reports. Well acquainted with PC Compatibles (assembling, installation, problem diagnostics and troubleshooting) Produce monitoring report of the organization on (weekly, monthly, quarterly and annually). Train staff of the organization how to carry out data analysis. Implementing and supporting Internet-based technologies, including routers, firewalls, ISP communication devices, and Internet server appliances. Experience maintaining servers for standard Internet services such as DNS, NFS, DHCP, mail, web, and FTP. Database experience with PHP. PC repair including board swap, memory additions, peripheral devices and software installations and upgrades.  Knowledge of networking protocols (TCP/IP) and mail protocols (SMTP, SENDMAIL, POP, and IMAP). Windows operating systems, Office, web browsers, and e-mail clients. Knowledge of current hardware and software packages in Windows operating system.  Proficiency with Internet applications, especially web browsers and e-mail clients. Practical problem solving skills and solid trouble shooting skills.  User and desktop management. Skilled in Hardware maintenance and support. Maintain system Backup data and implement redundancy measures. Train new users and provide support to all utility and value added users on the network. Manage user accounts privileges and rights on the data and email servers. Implement system security. Link the stock branch and the head office intranet through the wireless protocol. Link the company with Internet Service providers and other communication service providers.  Working with proxy server.

 Maintain system Backup data and implement redundancy measures. Manage user accounts privileges and rights on the data and email servers. Implement system security. Link the stock branch and the head office intranet through the wireless protocol. Link the company with Internet Service providers and other communication service providers.  Support end users. Preventive maintenance of the systems. Installing both software (Operating Systems, All standard application used by the Organization) and hardware as well as upgrading systems. Assist in giving specifications for ICT equipments to be purchased for the organization. Run systems off-line information back-ups and manage the off-site storage. Running all the antivirus updates in the systems. Provide technical support for staff in the use of computers, software and other communication of the equipment  Performance of routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs