Abdelrahman Elngar Email & Phone Number

Egypt

6Th Of October, Al Jizah, Egypt

• Installing, configuring, and maintaining desktop computers, peripheral equipment, andsoftware within established standards and guidelines.• Providing end-user support, resolving technical issues, and providing technical assistance forall Operating System and workstation applications.• Maintaining an inventory of installed software, managing software licensing, and creatingpolicies and procedures for upgrades.• Configuring and Managing Microsoft Outlook 2007,2010, 2013,… Show more • Installing, configuring, and maintaining desktop computers, peripheral equipment, andsoftware within established standards and guidelines.• Providing end-user support, resolving technical issues, and providing technical assistance forall Operating System and workstation applications.• Maintaining an inventory of installed software, managing software licensing, and creatingpolicies and procedures for upgrades.• Configuring and Managing Microsoft Outlook 2007,2010, 2013, and Office 365.Resolvingissues raised at IT Helpdesk related to desktops, Internet, and printer). Installing andconfiguring VPN (Virtual Private Network) client.• Troubleshooting all standard software and organizational applications and provide a 1st leveltroubleshooting.• Troubleshooting all hardware as well as software issues with permanent solutions.• Backup Email in outlook and delete it from the server.• Public folder backup (daily, weekly & monthly).• CCTV installation and configuration.• CCTV camera backup (Removed HDD after 30 Days).• Coordinating with vendors and managing third-party support relationships Trackingcomputers, devices, peripherals, components, and software licenses.• Shifting PC and Printer.• Cabling and crimping Internet cable.• Managing Firewall (FortiGate).• Managing Server, Virtual Server, and Virtual PC.• Keeping a record of IT Asset (ManageEngine).• Purchasing a Domain for the website and keeping an expiring record. Email Id creation,deletion, and backup in outlook.• Security door lock installation and configuration.• Keep a record of the user’s pc, email password.• Coordinate with ISP for documentation & renewals.• Changing laptop, Desktop, and Server Hardware.• Managing Active Directory, remote server, remote PC).• Configured and troubleshoot Cisco IP phones and SIP trunk.• Configured and troubleshoot Network printer and scanner.• Configured and troubleshoot fingerprint machine (ZK). Show less