Abdo Ragheb Email & Phone Number

Abu Dhabi

• Provide first-line/second-line technical support to major clients in Middle East and Gulf region (Key financial institutions and Banks) covering: Sybase Adaptive Server Enterprise (ASE 12.x, 15.x, 16.x), Sybase Replication Server (RS 12.6, 15.x), Sybase Adaptive Server Anywhere (SQL Anywhere) and Sybase IQ• Owning and handling incoming technical issues and inquiries from customers; maintaining - on a daily basis - a personal queue of ongoing customer issues until resolution• Providing… Show more • Provide first-line/second-line technical support to major clients in Middle East and Gulf region (Key financial institutions and Banks) covering: Sybase Adaptive Server Enterprise (ASE 12.x, 15.x, 16.x), Sybase Replication Server (RS 12.6, 15.x), Sybase Adaptive Server Anywhere (SQL Anywhere) and Sybase IQ• Owning and handling incoming technical issues and inquiries from customers; maintaining - on a daily basis - a personal queue of ongoing customer issues until resolution• Providing after-hours support and weekend support - if required -• Installing/upgrading, configuring, monitoring and tuning Sybase Database systems• Conducting Databases and Replication solutions trainings (Fast track to Replication Server, Fast track to ASE, Sybase Adaptive Server Anywhere, Performance and tuning Configuring Adaptive Server Enterprise)Onsite Professional Services/Consultancy (Lebanon – Gulf Region)ITIL 4 Foundation certifiedSAP CERTIFIED TECHNOLOGY ASSOCIATE - DATABASE ADMINISTRATOR FOR SAP SYBASE ASE 15.7 Show less

Jal El Dib Beirut Lebanon

Byblos bank: Development of e-banking and call center Applications for Byblos Bank. (Java, Siebel essential CRM, workshop upgrade Siebel essential 7.5 to 8.0). Support Steria application 24/24. Upgrading the Oracle database from 9i to 10g .Analysis of CIS internal application (Stock Management): Database creation using SQL server 2000.Oracle Database 10g Trainer in Central Bank of Madagascar. LEBANESE GENERAL SECURITY – Lebanon: Oracle Project: Development of an Application for… Show more Byblos bank: Development of e-banking and call center Applications for Byblos Bank. (Java, Siebel essential CRM, workshop upgrade Siebel essential 7.5 to 8.0). Support Steria application 24/24. Upgrading the Oracle database from 9i to 10g .Analysis of CIS internal application (Stock Management): Database creation using SQL server 2000.Oracle Database 10g Trainer in Central Bank of Madagascar. LEBANESE GENERAL SECURITY – Lebanon: Oracle Project: Development of an Application for DGSG using Oracle products (Oracle 10g IDS, Oracle 10g IAS, Oracle Forms Builder and Oracle 10g RAC). Migration of old data from Informix to Oracle 10g DB – Replication of data for one master site and more than 10 replicated sites – ORACLE DATABASE TUNING for optimum performance – Installing ORACLE 10g database, Enterprise Manager, Forms Builder and Reports on Windows and Linux platforms. Sonatrach: Oracle application upgrade 6i to 10g (forms and reports).Workshop dataguard installation and configuration. Backup on Dataguard and automatic startup.Database administration Oracle 10g (May 2008 Formatech Beirut, Lebanon).Siebel 8.0 Essentials version 8 (July 2008 Oracle University Riyadh-Saudi Arabia)Customer Order Management: Quote to Order (Siebel 7.8) (July 2008 Oracle University Riyadh-Saudi Arabia)Marketing: Marketing Manager (Siebel 7.7) (July 2008 Oracle University Riyadh-Saudi Arabia)MCSE (Microsoft certificated system engineer) (2004-2005 New Horizons Beirut, Lebanon)A+ (Operating Systems and Core Hardware) (2004-2005 New Horizons Beirut, Lebanon)Operating Systems and Core Hardware from New Horizons institute.Certification:Oracle Database 10G Administrator Certified Associate Oracle Database 10G Administrator Certified Professional Oracle Database 11G Administrator Certified Professional Oracle Database 11G: Performance Tuning Certification Expert DELF French proficiency test (Level B2) BULATS (Business Language Testing Service) (Level 3) Show less

Beirut Lebanon Furn El Chebak

www.elnachra.com: Analyst and developer of elnachra web Application. (HTML, PHP, javascript, database administration PostgreSQL).May 2004 till April 2007 G.P.C.S(General Programming & Computer Solution) GAP, TOP JUS, BETD: Analyst and developer of Accounting and Stock Application. (VB6.0, Crystal Report, database administration SQL Server 2000).

Computer Engineer

Lebanese Baccalaureate - Elementary Math Option