Abdo Al Feghaly Email & Phone Number

Doha, Qatar

• Reported market trends and participated in setting market penetration strategies• Set yearly budgets, forecasts and pipelines with monthly reporting to the higher management on the financial performance• Provided mentoring to colleagues who recently joined the team• Managed with a team of 2 senior associates 3 big transformation projects at an approximate total value of 3 million USD with the Government of Qatar

Doha, Qatar

• Contributed to an increase of 25% on the overall revenue• Completed market and competitors analysis• Established and maintained strong relationships with clients from different segments(Government, Oil and Gas, Investment firm, Real estate and financial institutions)• Identified new potential clients• Successfully collaborated with other lines of services within PwC Qatar and builtcompelling solutions to clients• Shared monthly reports to higher management on the… Show more • Contributed to an increase of 25% on the overall revenue• Completed market and competitors analysis• Established and maintained strong relationships with clients from different segments(Government, Oil and Gas, Investment firm, Real estate and financial institutions)• Identified new potential clients• Successfully collaborated with other lines of services within PwC Qatar and builtcompelling solutions to clients• Shared monthly reports to higher management on the financial performance ofQatar entity• Provided on the job training to colleagues• Managed multiple projects with values of up to 100,000 USD each Show less

Muscat, Masqaţ, Oman

• Moved to a B2B role in Muscat Oman• Managed the sales of the IFRS Update seminar for Muscat and Qatar• Conduct market analysis and competition reports• Generated leads through different marketing channels: Networking, client referralsand cold calling• Identified and prospected potential clients• Conducted Presentations and showcased the different types of training offeredand the value of up skilling• With the support of different Subject Ma􀆩er Experts Started… Show more • Moved to a B2B role in Muscat Oman• Managed the sales of the IFRS Update seminar for Muscat and Qatar• Conduct market analysis and competition reports• Generated leads through different marketing channels: Networking, client referralsand cold calling• Identified and prospected potential clients• Conducted Presentations and showcased the different types of training offeredand the value of up skilling• With the support of different Subject Ma􀆩er Experts Started designing customizedtraining solutions and proposals to different clients• Set project budgets and profitability Show less

Beirut District, Lebanon

• Successfully launched a series of 6 VAT courses in Saudi Arabia• Successfully launched with the support from the UAE management the professional qualifications programs (CIPD and CMA) in Saudi Arabia• Created competitors analysis in the professional qualification courses for Riyadh• Generated sales leads through different channels: Cold calling and digital marketing• Managed the sales of the yearly IFRS updates for Lebanon and Saudi Arabia• Worked as part of a remote team… Show more • Successfully launched a series of 6 VAT courses in Saudi Arabia• Successfully launched with the support from the UAE management the professional qualifications programs (CIPD and CMA) in Saudi Arabia• Created competitors analysis in the professional qualification courses for Riyadh• Generated sales leads through different channels: Cold calling and digital marketing• Managed the sales of the yearly IFRS updates for Lebanon and Saudi Arabia• Worked as part of a remote team between Beirut, Dubai and Abu Dhabi and worked on the sales of B2C courses in leadership, management, Human resources and finance• Maintained accurate records of client interactions and sales activities using CRM software• Generated client response reports and conversion rates on a weekly basis with higher management• Provided reports and feedback on latest market trends and demands• Collaborated with the marketing team in identifying the proper communica􀆟onchannels and creating marketing material for the different courses available Show less

Beirut

• Sell both hotels products and services using up-selling and suggestive selling techniques.• Promote the Hotel’s (and IHG generally) products and services.• Maintain a high level of product and service knowledge about all IHG Hotels in the region.• Develop and maintain a regular pattern of sales call.• Liaise with Front Office Manager or Finance and Business Support Manager for all reservations requiring credit approval• Maintain knowledge of special rates/ offers/… Show more • Sell both hotels products and services using up-selling and suggestive selling techniques.• Promote the Hotel’s (and IHG generally) products and services.• Maintain a high level of product and service knowledge about all IHG Hotels in the region.• Develop and maintain a regular pattern of sales call.• Liaise with Front Office Manager or Finance and Business Support Manager for all reservations requiring credit approval• Maintain knowledge of special rates/ offers/ promotions.• Monitor reservation levels and inform Managers of current and future occupancy rates.• Prepare reports as requested (e.g. accounts productivity etc.).• Prepare reservation sales reports. Show less

Beirut, Beirut Governorate, Lebanon

• Guest complaints handling and negotiations• Planned the daily operation of the front desk and set the team’s weekly schedules• Assumed the role of the front office training ambassador• Worked on increasing customers loyalty recognition by standardizing the check inand check out scripts• On boarded new joiners and set on the job training plans for them

Beirut, Beirut Governorate, Lebanon

• Perform daily reception tasks such as check ins and check outs• Rooms reservations and allocations• Rooms upselling and membership selling• Billing and cash handling• Guest loyalty recognition

Beirut, Beirut Governorate, Lebanon

• Planning projects to increase guest service satisfaction• Worked with the marketing team and updated the Beirut map with the newest attractions• With the support of the Chief Concierge worked on setting new operation proceduresfor the different tasks completed by the concierge team• Overlooked the newspaper distribution to the hotel’s guests and preparing monthlyprojects

Beirut, Beirut Governorate, Lebanon

• Organizing touristic trips to hotel guests across Lebanon• Assist guests with their travel arrangements• Organize clients airport pickups and drop offs• Promoted the different hotel services to hotel guests• Helped the hotel guests with restaurants recommendations and reservations