-Define, implement and manage technical support processes and procedures Manage 1st and 2nd line technical support personnel.-Produce weekly and monthly management reports on technical support tickets.-Manage escalation of support incidents to the development team Ensure the ticketing and documentation process for all support incidents is adhered to.-Manage on-site support services as required Manage the process of communicating new software updates and releases to customers.-Mange the online FAQ and support article knowledge-base Define and manage the QA/QC testing process for all software and hardware releases.

•Implementing AJYAL Products ( ERP System )•Make Full Accounting Cycle (Chart,GL,AR,AP,Bank,Customers,Vendors,FA,Costing,Production,Payroll and Attendance ) and make sure that the Cycle will provide detailed reports•Design reports using SQL Queries and Visual Design Tools•Helping clients achieve maximum utilization of AJYAL products , and addresses any issues they May face while run such a product •Providing telephone, e-mail and remote using support for customers and colleagues•Setting up and installing AJYAL products in network environments•Training users to use AJYAL products•Troubleshooting software issues •Identifying anomalies and software defects and bugsSome of Our customers that I have Worked to them:-- Al NAJAT - Global Consultants- Abdul Wahab Al-Qatami - Al-ARGAN international- Kuwaiti Supplier - Gulf palms- Health care dynamics - ASQ8 (KHRAFY NATIONAL)- Islamic organization - Al Sayer (RC and Electronics)

Implementing AJYAL Products ( ERP System )Design reports using SQL Queries and Visual Design ToolsHelping clients achieve maximum utilization of AJYAL products , and addresses any issues they May face while run such a product Providing telephone, e-mail and remote using support for customers and colleaguesSetting up and installing AJYAL products in network environmentsTraining users to use AJYAL productsTroubleshooting software issues Identifying anomalies and software defects and bugsPreparing test cases for defects reproduction and eliminationManaging and maintain Databases in MSSQL

Training on Accounting in EGAA (Books and Software )This training gives me experience of Two years on accounting

Teamwork, Presentations, Tasks Work under stress, Flexibility, Responsibility Working under Rules and work according to (K B I) keep your eyes Limitations