Abdelrahman Nabil

Abdelrahman Nabil Email and Phone Number

Technical Support and Implementation Manager @ ExceedERP
Kuwait
Abdelrahman Nabil's Location
Kuwait, Kuwait
Abdelrahman Nabil's Contact Details

Abdelrahman Nabil personal email

About Abdelrahman Nabil

A Challenging Position in My Field Where My Educational Background and Technical Skills May Be Applied and DevelopedSpecialties: Solution consultantComputer Software industry (ERP)Financing

Abdelrahman Nabil's Current Company Details
ExceedERP

Exceederp

View
Technical Support and Implementation Manager
Kuwait
Website:
exceed-erp.com
Employees:
5
Abdelrahman Nabil Work Experience Details
  • Exceederp
    Technical Support And Implementation Manager
    Exceederp
    Kuwait
  • Exceederp
    Technical Support & Implementation Manager
    Exceederp Sep 2017 - Present
    Kuwait
    -Define, implement and manage technical support processes and procedures Manage 1st and 2nd line technical support personnel.-Produce weekly and monthly management reports on technical support tickets.-Manage escalation of support incidents to the development team Ensure the ticketing and documentation process for all support incidents is adhered to.-Manage on-site support services as required Manage the process of communicating new software updates and releases to customers.-Mange the online FAQ and support article knowledge-base Define and manage the QA/QC testing process for all software and hardware releases.
  • Ajyal Information System Kw
    Business Analyst
    Ajyal Information System Kw Jan 2012 - Aug 2017
    Kuwait
    •Implementing AJYAL Products ( ERP System )•Make Full Accounting Cycle (Chart,GL,AR,AP,Bank,Customers,Vendors,FA,Costing,Production,Payroll and Attendance ) and make sure that the Cycle will provide detailed reports•Design reports using SQL Queries and Visual Design Tools•Helping clients achieve maximum utilization of AJYAL products , and addresses any issues they May face while run such a product •Providing telephone, e-mail and remote using support for customers and colleagues•Setting up and installing AJYAL products in network environments•Training users to use AJYAL products•Troubleshooting software issues •Identifying anomalies and software defects and bugsSome of Our customers that I have Worked to them:-- Al NAJAT - Global Consultants- Abdul Wahab Al-Qatami - Al-ARGAN international- Kuwaiti Supplier - Gulf palms- Health care dynamics - ASQ8 (KHRAFY NATIONAL)- Islamic organization - Al Sayer (RC and Electronics)
  • Ajyal Information System Eg
    Senior Solution Consultant
    Ajyal Information System Eg Feb 2009 - Dec 2011
    Egypt
    Implementing AJYAL Products ( ERP System )Design reports using SQL Queries and Visual Design ToolsHelping clients achieve maximum utilization of AJYAL products , and addresses any issues they May face while run such a product Providing telephone, e-mail and remote using support for customers and colleaguesSetting up and installing AJYAL products in network environmentsTraining users to use AJYAL productsTroubleshooting software issues Identifying anomalies and software defects and bugsPreparing test cases for defects reproduction and eliminationManaging and maintain Databases in MSSQL
  • Egaa
    Accountant
    Egaa Jun 2008 - Feb 2009
    Training on Accounting in EGAA (Books and Software )This training gives me experience of Two years on accounting
  • Etisalat Misr For Telecommunications
    Call Center Agent
    Etisalat Misr For Telecommunications Dec 2007 - Jun 2008
    Teamwork, Presentations, Tasks Work under stress, Flexibility, Responsibility Working under Rules and work according to (K B I) keep your eyes Limitations

Abdelrahman Nabil Skills

Database Administration Microsoft Sql Server Databases Troubleshooting Management Team Leadership Training Teamwork Sql Erp Accounting Team Management Business Analysis Reporting Negotiation Enterprise Resource Planning Time Management Project Planning Etl Tools Jasper Reports

Abdelrahman Nabil Education Details

Frequently Asked Questions about Abdelrahman Nabil

What company does Abdelrahman Nabil work for?

Abdelrahman Nabil works for Exceederp

What is Abdelrahman Nabil's role at the current company?

Abdelrahman Nabil's current role is Technical Support and Implementation Manager.

What is Abdelrahman Nabil's email address?

Abdelrahman Nabil's email address is ab****@****hoo.com

What schools did Abdelrahman Nabil attend?

Abdelrahman Nabil attended Cairo University.

What skills is Abdelrahman Nabil known for?

Abdelrahman Nabil has skills like Database Administration, Microsoft Sql Server, Databases, Troubleshooting, Management, Team Leadership, Training, Teamwork, Sql, Erp, Accounting, Team Management.

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