Abdulrahman Gabr Email & Phone Number

Al Jizah, Egypt

• Review and validate medication alternative requests received through Odoo & email to ensure that they meet processing standards, and respond with action performed within the agreed-upon SLA.• Apply and carry out the needed edits in accordance with the agreement with each payer.• Ensure that any edits and updates are appropriately reflected in the system, and that the request is executed smoothly.• Make sure the team leader receives a report on each processed request along with particular criteria.• Offer appropriate alternatives that are medically and financially approved by different payers and are available in the Egyptian market.• Those alternatives should adhere to organizational agreed policies, procedures, and guidelines.

Al Jizah, Egypt

• ⁠Process medications and cosmetics orders efficiently and accurately with the Yodawy app.• Coordinate with pharmacies to ensure timely order dispatch and delivery while keeping to agreed-upon service level agreements. (SLA)• Answering incoming calls and addressing customer inquiries in a professional and courteous manner.• Resolving customer complaints and issues by investigating problems, developing solutions, and making recommendations to management.• Maintaining customer accounts by updating information, documenting interactions, and recording details of inquiries, complaints, and actions taken.• Processing customer orders, changes, and returns according to company policies and procedures.• Collaborating with cross-functional teams to resolve complex customer issues and escalate problems as necessary.• Adhering to call center scripts, guidelines, and performance metrics to achieve individual and team targets.• Handling customer inquiries through email, chat, or other communication channels as required.

Al Jizah, Egypt

• Dispense prescription medications accurately and efficiently, ensuring adherence to legal and ethical guidelines.

Al Jizah, Egypt

• Medication Preparation: Accurately measure, mix, and compound intravenous medications following established protocols and guidelines, ensuring the correct dosage, strength, and stability of the final product.• Sterile Technique: Adhere to strict aseptic techniques and maintain a sterile environment throughout the compounding process to prevent contamination and ensure patient safety.• Quality Assurance: Perform regular inspections and verifications to ensure the accuracy, integrity, and sterility of IV medications, including labeling and packaging requirements.• Equipment Maintenance: Clean, calibrate, and maintain compounding equipment and ensure their proper functioning. Report any equipment malfunctions or issues to the appropriate personnel.

Cairo, Egypt

• Provide medication counseling to patients, including information on proper medication use, potential side effects, and drug interactions.• Offer advice on over-the-counter medications, vitamins, and other healthcare products.• Manage inventory, utilizing pharmacy software (sofTech) in ordering and stocking medications, while maintaining accurate records.• Provide exceptional customer service, addressing patient concerns and inquiries with empathy and professionalism.• Stay updated on the latest developments in pharmacy practice, including new medications and treatment guidelines.

Bachelor'S Degree, Pharmaceutical Sciences

Diploma, Pharmacy Technician

Diploma, Effective Human Resources Administration

Diploma, Human Resources Management And Services