Abdou Fall Email & Phone Number

New York, United States

Communicate with clients in both English and French.Calculate, initiate, and process retirement plans.Provide clear explanations of benefits.Handle matters related to marriage breakdowns and pension buybacks.Supervise and assist in meetings with clients' representatives.Train new hires.Manage sensitive information professionally and confidentially.Conduct pension audits.Store, update, and retrieve financial data.Perform clerical duties, including maintaining filing systems.Complete, verify, and process forms and documentation for the administration of benefits, such as pension plans, leaves, share savings, employment, and medical insurance.Inform employees about payroll matters and benefit plans.Compile statistics and reports.Perform data entry.Calculate pension benefits.

Toronto, Ontario, Canada

-Initiate contact with customers via phone, email, and written correspondence to collect outstanding debts.-Negotiate payment arrangements and settlements, ensuring compliance with relevant regulations.-Document all interactions and maintain accurate records of collection efforts.-Monitor accounts for suspicious activities and identify potential fraud patterns.-Investigate and analyze cases of suspected fraud, collaborating with internal teams and law enforcement as needed.-Prepare detailed reports and recommendations for further action based on findings.-Provide exceptional customer service while maintaining professionalism in all communications.-Educate customers on their accounts, payment options, and the implications of non-payment.-Handle escalated customer inquiries and complaints with sensitivity and efficiency.-Work closely with colleagues in collections, fraud prevention, and compliance to achieve departmental goals.-Participate in training sessions to stay updated on fraud trends, collection techniques, and regulatory changes.-Generate and analyze reports on collection activities and fraud investigations to track performance metrics.Provide insights and recommendations to improve processes and reduce losses.

Cardiff, Wales, United Kingdom

-Respond to customer inquiries via phone, email, and chat in French, English, and Italian.-Assist customers with technical issues related to Panasonic Toughbook devices, including hardware and software troubleshooting.-Diagnose and resolve technical problems efficiently while maintaining a high level of customer satisfaction.-Guide customers through step-by-step solutions and provide clear explanations of technical -conceptsWork closely with other technical support team members and departments to escalate unresolved issues and share insights.-Participate in team meetings to discuss product updates, technical challenges, and best practices.