• Optimizes route planning using GPS navigation and analyzes trip data to improve operational efficiency and maximize earnings.• Delivers top-rated customer service (4.9-star rating) through problem-solving and effective communication.• Resolves app-related technical issues, adapted to real-time updates like surge pricing, and effectively managed ride interactions for exceptional customer services

• Structured manner and break down problems into bite-sized chunks, which can be tested.• Analyzed Financial concepts including revenue, cost of goods sold, profit, balance sheets, cash flow statements, income statements and EBIT• Constructed SQL queries to extract actionable insights from relational databases• Cleaned data, visualized data and trends • Communicated analysis using tools such as Tableau and PowerPoint

• Initiated troubleshooting and resolved mobile customer technology and service issues • Disclosed repaired, billing, and accounts• Solved problems by multitasking to repair a variety of services and equipment• Used data base management to report data analytics

• Managed frontline duties, including retail store hosting, sales acquisitions and processing• Processed customer returns/exchanges, communicated policies, and benefit programs that developed customer loyalty programs• Customer retention through telephone inquiries, follow up and calls on outstanding issues, as well as customer satisfaction surveys• Competitive sales engagement, successfully met weekly sales quotas

• Taught soccer skills to 5-11 years olds • Developed ideas and tactics to improve their skills