Abdoulaye Ndoye Email & Phone Number

Boston, Ma, Us

• Support RSC users using ServiceNow (SNOW) ticketing system, maintain company devices and office infrastructure and equipment.• Manage RSC users’ technology devices and software: prepare, configure, deploy, maintain, and support for all levels• Manage all asset inventory in the NYC Office/Depot using ServiceNow (SNOW) ticketing system• Manage onboarding / offboarding for RSC users

Wilmington, Delaware, Us

• Executive support for Truveris leadership team• Provide technical support for Mac and Windows users• Respond to request for IT assistance in person, via email or phone• Onboard new employees and provide IT and security training• Diagnose and resolve hardware and software issues• Manage IT budget, equipment ordering, inventory, and ticketing system• Maintain company devices (laptops, iPad, printers, scanners, VOIP telephones and others)• Setup and maintain office infrastructure (AV equipment, network, and phone system)• Acquire and maintain laptops, cellphones, and office infrastructure equipment

Paris, France, Fr

• Providing technical support to 800 + end-users by assisting with hardware/software, networking, and printer issues• Establish, maintain, and increase client satisfaction through professional, courteous, and caring service• Track task and incident tickets via ServiceNow ticketing platform, escalating requests to appropriate teams when needed• Assist in the support and troubleshoot of network issues related to desktop/laptops• Assisting with networking tasks such as port patching and network cable running• Provide A/V support for meetings, conference rooms and Town Hall events• Perform break/fix computer repairs on customer-replaceable parts, such as SSD, RAM, keyboard, internal battery, CMOS battery• Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals

Paris, France, Fr

• Completed refresh project requiring deployment of over 200 new machines to upgrade old systems• Configure computer equipment and deliver training to new hires• Encrypted hard drives with File vault and BitLocker• Test and monitor software, hardware, and peripheral to evaluate, effectiveness, and adequacy of product for the user

Hanover, Md, Us

• Assisted in IT Relocation Projects with End User Support• Responsible for all moves, adds, and changes of multiple workstation environments• Identify, research, and resolve technical problems• Diagnose, troubleshoot, and resolve hardware, software, network, and system problems• Replace defective components when necessary• Check user system patching against Viruses and apply patches to AV sub-directories using IDE /batch file• Document, track, and monitor problems to ensure a timely resolution

New York, Ny, Us

• CUNY Scholar placed at the Federal Reserve Bank as a member of the TSG TECS Deployment team• Supported a Windows 7 environment and troubleshoot any hardware and software issues• Assisted in the deployment and supply of desktop, laptops, and mobile devices to the entire organization• Testing, configuring, and diagnosing new equipment that would be released to the end-users of the department• Provided pre-and post-support for software applications and equipment• Dealt with network, internet, and printer connectivity issues• Assisted in the creation of a multi-site non-production VMware VDI environment (Virtual Desktop Infrastructure)

Bachelor Of Science - Bs, It Operation Management (Cst)

Associate Of Science (As), Computer Science