• Collaborating with cross-functional teams to define both functional and non-functional requirements for new software or applications.• Utilizing advanced tools and methodologies to design functional representations and user interfaces for the desired product.• Developing comprehensive product specifications, with a keen focus on system integration and feasibility.• Defining all aspects of development, from selecting appropriate technology and workflow to establishing coding standards.• Effectively communicating concepts and guidelines to the development team to ensure alignment with the project vision.• Overseeing the progress of the development team to ensure consistency with the initial design, providing technical guidance and coaching when necessary.• Ensuring software meets all quality requirements, including security, modifiability, extensibility, etc.• Approving the final product before launch, ensuring it meets all project requirements and standards.• Coordinating internal resources and third-party vendors for flawless project execution, ensuring resource availability and allocation.• Establishing and maintaining relationships with third-party vendors, fostering a collaborative environment.• Creating and maintaining comprehensive project documentation, ensuring all team members have access to necessary information.• Providing leadership and mentorship to project team members, fostering a culture of continuous learning and improvement.• Defining post-launch product support requirements and coordinating with the support team to ensure seamless product transition and user experience.

• Led and successfully delivered medium to large scale projects on time and within budget, driving customer satisfaction and maintaining a high level of customer communication.• Demonstrated expertise in managing project scope, schedule, budget, and resources while ensuring customer satisfaction and driving project team performance.• Proven ability to effectively manage and motivate project teams, build consensus, and resolve conflicts.• Strong leadership and communication skills, with the ability to effectively manage and communicate with stakeholders at all levels.• Demonstrated expertise in project management methodologies and tools, including PMP certification.• Proven ability to manage risk and identify and mitigate potential project risks.• Proven ability to effectively manage and prioritize multiple tasks and projects simultaneously.• Spearheaded development of a new customer experience management platform by establishing project plans, identifying project requirements including hardware, software, and external services necessary for successful delivery, and completing the project on time and within budget.• Ensured on-time delivery by tracking project progress and ensuring clear objectives, deliverables, and timelines by leading daily stand-up meetings identifying production deficits, project constraints, and cadence roadmaps.• Conceptualized solutions to project obstacles while ensuring effective team collaboration.• Implemented innovative project communication strategies, coordinate change management and migration strategies, and deliver on-time reporting of project variations and claims.• Provided updates to internal and external stakeholders to manage expectations, provide project progress summaries, and to identify optimal paths to successful deployment.• Monitors project performance and recommends corrective actions when necessary.

Built scalable architecture through efficient software development and engineering while imparting project delivery best-practices to team members. Strategically leveraged project management methodologies to manage enterprise software implementation designed to define and track project scope, schedule, deliverable quantity, resource needs, risk mitigation, and contingency plans. Ensured exceptional third-party collaboration by keeping vendors abreast of the implementation schedule and scope, customization requirements, and proper resource allocation. Reviewed project status and plans frequently to flexibly manage complex, interdependent applications, resources and departments and to reduce inefficiencies caused by competing priorities and schedules. Developed and maintained strong professional relationships with internal clients and project stakeholders.

Leveraged project management expertise to define and manage the scope, schedule, and deliverable quantity of projects and to identify resource requirements, mitigate risk, and plan around contingencies. Ensured project delivery best practices through team mentoring and development. Coached and advised members of project team to accomplish project goals, to meet established schedules, and to resolve technical and operational issues while fostering an atmosphere of consistent release process optimization. Provided regular updates about project activities, assignments and status, and selected outside vendors appropriate for the project scope, schedule, customized requirements, and available resources. Developed and maintained strong relationships with internal client stakeholders and executives.

I have worked as ERP Applications Specialist and have been involved in improving business processes and managing the development, implementation, and maintenance of business applications systems. • Responsible for business applications support, Leads the applications design, development and delivery efforts.• Assist in customization of ERP reports working with DBAs and IT Security.• Provides direction for the application users. • Documenting user requirements and developing specifications for customization.• Building strong relationships with different departments especially Operations, Customer Service, and Finance.• Integrating with other modules, integration testing & extending Post Go-live support, including training support to end-users.

Technologies: C++,VB6, MS Access, FoxPro

Technologies: dBase IV, FoxPro, Clipper, VB 3.0, MS Access, FoxPro