Abdur Rehman Email & Phone Number

Chicago, Il, Us

Kansas City, Missouri, United States

The Security Department at Cerner specializes in delivering Level II/III support to clients and fostering strong relationships. Cross-functional Coordination: Worked with engineering, support, consultants, and management to define the quarterly and yearly goals. Further coordination with the teams on releasing new or patching software, making/updating documentation with new releases, and training sessions with other teams for new software or functionality. Advanced Troubleshooting: Performed advanced technical troubleshooting by collaborating with the client, engineering, and support team to define, and analyze the client’s core problem and to make a recommendation based on feedback from the engineering team to fix the client’s core issue.Communication and Presentation: Work with sales and management to explain and demo the solutions, to onboard new clients. Presentation to management an analytical report on the number of clients, budgeting, and the number of objectives completed each quarter.Technical Sales Executives: Led negotiations, prepared sales proposals, and provided technical expertise and support to sales team members in pre-sales activities, including product demonstrations, technical presentations, and customer consultations. Correspondingly prepared technical proposals and sales collateral to effectively communicate product features and benefits. Business Analyst: Assisted in the development of business plans and strategic initiatives to drive business growth and conducted customer research gathered feedback to inform product development decisions.Agile/Scrum and Product Development: Experience in Agile/Scrum methodologies, leading cross-functional teams to deliver while managing the product development lifecycle, including market research, product design, prototyping, testing, and production, while ensuring adherence to quality standards and project deadlines.

Kansas City, Missouri Area

Maintain and strengthen client relationships, successfully navigating through conflict and complex relationship situationsAdvise clients and internal project teams on complex technical architecture decisions, including proactively guiding clients through interdependencies and decision impacts, to deploy integrated hardware, software, and devicesConsult on third-party integrations and apply best practices when integrating with core Cerner products for aligned clientsInfluence the continuous improvement of delivery workflows, best practices, and strategies for client hardware, software, and device installationsPerform advanced technical troubleshooting and deployment issue resolution, escalating as appropriateDrive team initiatives and participate in broader organizational or cross-functional initiatives

Kansas City, Missouri Area

Cultivate client relationships to achieve business objectives.Consult with clients on technical architecture decisionsConsult with clients and internal teams on the deployment of hardware, software and servicesComplete hardware and software installations for clientsSupport client software functionalityPerform technical troubleshooting and issue resolution, and escalate as appropriate

Kansas City, Missouri Area

2 Metro Tech

Department of Education The New York City Department of Education (DoE) is the largest school district in the US, serving ~1.1 million students in over ~1,700 schools. Clients include Cisco, IBM, Verizon, LightTower, and others.Network Operation Center – Network Engineer (Summer BTech Internship)A Department of Education help desk with ~25 employees that specializes in providing Client’s Level II/IIIsupport, by using software like Cisco iOS, BMC Ticketing Systems, Omnicast Outlook, and others.• Network Operation Engineer: Led ~1,000 in-depth interviews with senior & middle end-users to collect information used to identify problems and to effectively use that information to solve the problem in a precise, timely fashion.• Cross-functional Coordination: Worked with a lead Team Managers and Senior Consultants and FieldTechnicians to conduct a performance review, define the Client’s core problems, and analyze the Client’s core problems and recommendations that the client could implement to optimize performance or solve the Client’s problems.

Cannabis WireA startup organization founded in 2010 that have cannabis intensively since 2010, for national andinternational publication. Clients like NYC Mayor’s Office of Media and Entertainment, Columbia Journalism School, and the Stanford School of Engineering, and others.Back-End Developer (Summer BTech Internship)Coordinated with Senior Level Executives, to design and implement a solution that will analyze and display the required query, by software like, HTML, CSS and others.• Solutions Design and Implementation: Led the software negotiations with Senior Level Executives and developers that enabled the creation of webpages, working with major software enterprises like PHP, MySQL, Excel, and others.• Communications and Presentations: Coordinated with Senior Level Executives and developers to draft the framework of the database, webpages, and to improve those frameworks by using the set goals by expanding, monitoring, evaluating the goals to achieve the results desired.• Full-Stack Developer: Collaborated with a team to design, create and to develop a webpage that will process data from database like MySQL, implement data by using PHP and represent data by using HTML, CSS.

Green City Force A non-for-profit organization that mission is to break the cycle of poverty, preparing urban young adults to succeed in their chosen carriers by engaging them in service, training, academics and work experiences related to the clean energy economy. With Partners like, AmeriCops, Opportunity Nation, NYCHA, Con-Ed. and others. Funders like: Bank of America, Google, and Bank of Tokyo-Mitsubishi UFJ.Intern (Winter BTech Internship)Managed resources from HQ in Brooklyn, using Excel to analyze and report on equipment and personnel andfacilitate the transfer of resources as requested by senior team leaders.• Cross-functional Coordination: Successfully handled high volumes of requests from Field Team Leaders, working with a team of 30 to receive, document, and execute ~30 resource transfers per week which often involved combinations of fluorescent bulbs, energy efficient showerheads, and other supplies. E.g. supported the outtake of 1,000 supplies and equipment to enable their deployment to assignments across New York City Housing Authority (NYCHA).• Solutions Design and Implementation: Created the first template database that handled high volumes of requests from Team Leaders, to document more than ~500 NYCHA Unit Record Sheet and collaborated to record data in an effective, organized and precisely which led to be adopted across the organization.• Data Analysis: Successfully conceptualized, analyzed, collaborated with team leaders, senior executives and improved templates that organized, expanded the NYCHA Unit Record Sheet which ultimately having the impact of meeting the goals of NYCHA project Love Where your Live Challenge.Developer: Expanded and managed their Partners and Funders by adding more than ~100 Partners and Funders by means of updating and adding their database on Salesforce. Improved their websites by removing and new features by using WordPress.