Order FulfillmentRelationship BuildingCustomer ServiceInventory ManagementSourcing Project Management

• Order Fulfillment – Process orders and quotes in a timely and accurate manner• Account Management• Relationship Building – Develop solid relationships with Zones customers• Customer Service – Provide for Customer operational and reporting needs• Sourcing – Process, coordinate and manage to off catalog customer requests• Project Management – Conduct account planning and coordination of needs

• Review and respond to client queries related to data set, collection procedures and product via emails and calls in timely manner• Conduct data analysis and identification of anomalies, making recommendations for automatic identification and remediation of data issues• Collect accurate, complete, and timely data from the relevant sources published in S&P products• Review feedback on refined content to help correct errors and establish or refine procedures and processes to improve accuracy• Update, maintain and run reports to generate useful audits, provide input for product improvement• Review and provide feedback on lean ideas to help the organization eliminate waste where effective