Abdel Hafiz Daoud Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

United Arab Emirates

• To source New to Bank Personal Finance, Covered Cards, Auto & Takaful products to the specified target segment and achieve or exceed the assigned target.• To prepare & maintain DSR (Daily Sales Report) for the entire visited customers & company visits.• Create and maintain good relationship with all the business entities / individuals where the business sourced.• To visit potential companies / institutions, to finalize business deals within the targeted turnaround time based on ADIB policy & procedure and give feedback to RS.• To maintain a good rapport with Inter-department / peers by ensuring a smooth flow of business.• Initiate cross-sell other banking products on best efforts basis (when required)• Adhere with stipulated office timing, follow strictly, secrecy norms, maintain data confident

Dubai, United Arab Emirates

• Managing customers by providing product and service information and resolving product and service problems.• Managing customer queries about products of the company.• Maintain customer records by updating account information.• Identifying and assessing customers’ needs to achieve customers’ satisfaction and close sales.• Maintain financial accounts by processing customer adjustments.• Builds sustainable relationships and trust with customer accounts through open and interactive communication.• Handles customer complaints, provide appropriate solutions and alternatives to preserve company’s reputation; follow up to ensure resolution.• Follow communication procedures, guidelines and policies.• Keep records of customer interactions and sales as references. • Generates sales leads that may develop into new customer.• Contributes to team effort by accomplishing related results as needed.• Provides direct prospects to the field sales teams when required.• Take “extra mile” to meet sales quota and facilitates future sales

Dubai, United Arab Emirates

⇨ Complying AML policy & procedures.⇨ Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction. ⇨ Receive/issue cash transaction instruments like remittance, foreign currency exchange, WPS, Demand draft, TT, and value added services transaction payments.⇨ Collect cash against any transaction.⇨ Provide cash against transaction / vouchers.⇨ Collect cash against receipt vouchers.⇨ Complete on-account transactions vouchers.⇨ Receive cash from 1 W CSRs ⇨ Be available to open & close the branch. ⇨ Pay cash against authorized cheques, credit cards as per business policy⇨ Reconcile own cash box against actual transaction at the end of the day.⇨ Receive foreign currency from the authorized person.⇨ Sell & purchase of travelers cheques.⇨ Purchase & sell of foreign currency.⇨ Attending the customers for making DD / Telex transfers / electronic transfers⇨ Receive cash from customers (for all services but not limited to remittance, WPS, FCY)⇨ Delivering the ready - draft after verifying the payment & customer details to the respective customers.⇨ Make sure that cash is sent to the bank when there is an extra cash, over the required limit.⇨ Make sure enough cash is maintained with the cashier and in the branch to make payouts. specially in the afternoons and when the main safe is locked.⇨ Comply AFEX general policy & procedures⇨ Assist cash checker in weekly/monthly cash count.⇨ Report to BM/Br. Supervisor about any discrepancy in cash count or fake notes ⇨ Reconcile all end day transactions prior to leaving the branch to ensure that all cash receipts & delivery are in order with business transactions.

Amman Jordan

⇨ Evaluated and monitored performance of product on the market.⇨ Initiated new marketing procedures to sell products at optimal capacity.⇨ Organized and develop training programs to train staff on internal and external systems to manage customer’s needs.⇨ Managed all cash registers for, weekly finances and tax reports.⇨ Assisted a helping hand with staff to stock shelves and accept incoming deliveries. ⇨ Worked with operations and sales team to clarify and solve difficulties involved in the products and their sales. ⇨ Understood customers businesses and anticipate their requirements through a consultative selling process. ⇨ Developed a relationship by providing the customers with expertise in identifying their financial needs.⇨ Engaged with customers at both a strategic and transactional level.

Bachelor Of Banking And Financial Science, Banking And Financial Support Services

High School