Abdu Kishk Email & Phone Number

Spring, TX, US

*Projects: Legacy equipment recycling, network switch upgrades & AD cloud migration. -Provide IT support for all Industrial Network Employees.-Work with the IT department to resolve IT tickets promptly.-Keep track of all activities performed within the ticket.

-Conduct monthly Sales Inventory audit reports.-Receive and stock new Sales Inventory in Wearhouse with procured components and products.-Ship sales orders of AEI tags and Rail car seals.-Assemble various components of gate reader hardware including wiring terminal blocks to be ready for deployment at the customer's site.-Image ruggedized tablets with.

Spring, Texas, United States

-Work closely with the SDLC project lead and Solutions Experts to enforce high standards of quality and functionality applied to INET software.-Perform detailed documentation of testing INET application features. -Enforce stringent quality checks for all hardware and software products that leave to INET customers.-Perform quality assurance checks for INET.

Spring, Texas, United States

*Hardware Expertise: Industrial grade tablets, microcomputers, cellular modems, cellular antennas, AEI and RFID antennas, terminal block wiring,*Software Expertise: Windows OS, INET custom applications, SQL Server. -Provide exceptional technical customer service as support for the unique hardware and software solutions INET provides to hundreds of sites.

Houston, Texas, United States

• Hardware Expertise: HP Laptops and Desktops; iPhones. *OS supporting Windows 7 and 10 along with MS Office 365 Enterprise.*COVID-19 Project: Imaging and setting up over 300 laptops to deploy for users in Houston and.
• Provide support for hardware and software support for 3,000 commercial clients in Houston and other locations nationwide via phone & Incident Monitor ticketing system, within SLA.
• Provide support for employees working at home utilizing VPN.
• Provide support for multiple Citrix environments including sessions, applications, and roaming profile management.
• Provision access for a variety of different application users in Active Directory as well as software installs via SCCM and Kace.
• Provision Cisco phones and change phone numbers, names, and extensions.

Houston, Texas Area

*Project goal is to migrate 7,000 users nationally before year end from Windows 7 PCs and Laptops to Windows 10.-Assist clients with smooth transition from old device to new.-Accurately track asset management via ticketing system via HPSM.-Walk client though Onedrive for Business process for backup and restoration of their data.-Push any needed software to.

Conroe, Texas

• Hardware Expertise: Lenovo & Dell pcs & laptops.*Operating Systems: Windows 7, & Windows 10.*MS Office Suite: 2010, 2013, 2016*Network Protocols: OSI, TCP/IP Projects:*PC Refresh: Refreshed over 100 pcs & laptops for.
• Troubleshoot hardware and software per client’s tickets received in Solar Winds Service Desk, while meeting SLA requirements. Support included 2,000 clients located at dozen various city facilities in Conroe, such as.
• Provided support for dispatch & law enforcement using Spillman police database system.
• Provided support for Fire engine MDT and specialized Tri-Tech software.
• Provided support for Billing, Courts, Accounting &Permits departments using Incode TCM financial database software.
• Provide Dameware remote client support services.

Houston, Texas

• Hardware Expertise: Lenovo laptops and PCs. Cisco Routers, Switches & Phones. Local & Hybrid Servers.*Operating Systems: Windows 7, & Windows 10.*MS Office Suite: 2010 & 2013.*Network Protocols: OSI, TCP/IP.
• Troubleshoot hardware and software providing swift level II and level III solutions to local and remote clients technical challenges via Service Desk Express (SDE) and Hewlett-Packard Service Manager (HPSM) ticketing.
• Imaging laptops and PCs utilizing Microsoft Deployment Toolkit (MDT) using Light Touch Installation (LTI).
• Process new hire and terminations. Setup /Disassemble offices and cubes with PCs, Laptops, Monitors & Phones.
• Provide Citrix remote client support, session management, applications management.
• Asset/ inventory management reporting.

Conroe, Texas

• Hardware Expertise: Desktops, All in Ones, 2 in Ones, Laptops, Tablets, Scanners & Printers.* Operating Systems Expertise: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10. Mac/ Apple OS X. Android OS* Solid.
• Actively listening to and confirming Client's problem regarding their device. Troubleshooting analysis of hardware, software, and network related issues for repair. Root problems resolved by suggesting options on.
• Utilization of various Geek Squad and approved third party software tools for malware/ virus removal, repairing corruptions, Software and Hardware diagnostics, driver updates, and optimizing systems.
• Software installation, setup, activation & user education ( e.g. MS Office Suite- Word, Excel, Access, PowerPoint, Note, Publisher, Outlook. Browsers- Chrome, Edge, Firefox, Safari among other types of software)
• Conduct one on one Client education sessions on device usage, account and password resets, software updates, best practices, security risk remediation and answer any questions.
• Execute data recovery, transfer, backup, and imaging services.

Houston, Texas

o Successfully administrated the largest Collateralized Loan Obligations portfolio valued in excess of $2.5 Billion.o As a Trustee, provided daily, financial reports for clients via a Cash Flow-to-Display transaction activity of the previous business day per the portfolio indenture, including loan/bond trades, pay-down/interest breakdown received from the.

6th Of October City, Egypt

o Founding partner of Kishk Real Estate. Our company’s mission was to facilitate and foreign and domestic real estate investment through unique value added services to promote a higher quality of life for those seeking to relocate to new suburbs of Cairo.o My passion was to use the latest cost effective technologies to grow client confidence and increase.

6th Of October City, Egypt

o Effectively managed two community offices by creating and administering Company Polices & Procedures. Under my leadership both offices achieved the largest market shares and sales within their assigned territories.o Advised and partnered in real estate investment portfolios reaching an average return-on-investment of 25% annually.o Recruited, trained.

6th Of October City, Egypt

o Created a robust company website, something unique to that market, that noted unique services to clients and increased sales by 200%.o Achieved #1 ranking in SEO key word results in Google organically capturing international clients that became responsible for 80% of all sales since 2006.o Fashioned weekly advertisements for Al Ahram Newspaper (the “USA.

6th Of October City, Egypt

o Web Programming Skills: JavaScript, HTML, CSS, CSS3, MS SQL Server, cross-browser compatibility, Web User Interface Design (UI), Security Principles, Object-Oriented Design, API's.o Multimedia Skills: Adobe Photoshop, Adobe Premiere Pro.o Author of kishkrealestate.com, and all related social media content.

6th Of October City, Egypt

o Served as Computer Technician. Built, repaired and maintained various hardware and software configurations of desktop computers for all office branches. o Trouble shooting software and hardware, producing solutions for both sales teams and clients.o Use of remote desktop tools to provide remote technical diagnostics and analysis. o Performed data back.

Bachelor Of Science - Bs, Information Technology

Major: Cyber Security

Bachelor Of Business Administration (Bba), Business Administration