• Manage IT projects, ensure IT compliance, and provide operational support to drive business success.• Motivate and develop a team of IT professionals to achieve organizational goals.• Foster effective communication and collaboration with both technical and non-technical stakeholders.

• Managed IT infrastructure projects (Network, Server, InfoSec & Database) and supported all areas of project management responsibility within a 30 - person team• Steadily achieved 99.9% of SLA on the target project scope by developing detailed project plan and progress tracking , resulted in more business opportunities and a total raise of 40% in revenue • Collaborated effectively with stakeholders by reviewing the performance metrics and timely trend reports• Improved MTTR… Show more • Managed IT infrastructure projects (Network, Server, InfoSec & Database) and supported all areas of project management responsibility within a 30 - person team• Steadily achieved 99.9% of SLA on the target project scope by developing detailed project plan and progress tracking , resulted in more business opportunities and a total raise of 40% in revenue • Collaborated effectively with stakeholders by reviewing the performance metrics and timely trend reports• Improved MTTR by delegating the tasks based on the team's strength, skill sets, and experience• Attained consistent 4.5 and above customer satisfaction on a scale of 5 by implementing useful roadmaps, checklists, and templates • Executed Agile Kanban methodology diligently for virtualization, Server migration, etc short term projects Show less

• Led and organized the team’s rotating shifts roaster (24/7) and ensured resource availability• Elevated the team into fledged network operation by mentoring and knowledge transfer sessions• Prepared and owned the scope-based operation documents, processes, and procedures

Contract to Hire for Trianz Holding Pvt Ltd, Bengaluru on Payroll of Sahasya Global.

Performed the day-to-day network operations including daily proactive health checks, event monitoring, user requests handling, VLAN management, etc.

Administered the Management Development Program on the Cisco eCLAT platform.Managed and maintained the LMS and Assessment Online portals.Organized and branded programs with different departments.Liaised programs with respective Professors and remote site personnel.Tracked programs and reported the status of in progress and open for registration to the Chairman MDP and his office.

Played the same role as listed in the IT Consultant at Hughes Communications Ltd, this was just a manpower payroll change.

Provided network and distance learning platform operational support as an IT Consultant, including managing Cisco equipment, MPLS & Leased Line connections, and internal applications. Developed and implemented a remote center testing process for over 500 systems, significantly raising network uptime to 99.9%.

Worked as a Wireless Technical Support Executive.