As a Customer Support Engineer at SCHILLER India, I provide technical service and support for various medical devices and equipment, such as ECG, defibrillator, Ventilators and patient monitors. I have been working in this role for more than two years, and I have successfully handled multiple customer queries, issues, and feedback. I have also collaborated with the sales and marketing teams to provide product demonstrations, training, and installation. I have a b.voc degree in hospital instrumentation and management from Annamalai University, where I gained theoretical and practical knowledge of biomedical engineering and its applications in healthcare. Before joining SCHILLER India, I worked as a Technical Specialist at ARM Healthcare, where I serviced and maintained radiology equipment and provided tech support. I also completed an internship at Narayana Health, where I learned about the operations and management of a hospital. I have developed skills in product service, problem solving, customer service management, and biomedical engineering, and I enjoy using them to ensure the quality and safety of medical devices and equipment. I am passionate about improving healthcare outcomes and customer satisfaction, and I am always eager to learn new technologies and techniques in my field.