Monitor and process complaints related to software products in complaint handling systemReplicate software issues based on complaint case informationResponsible for Salesforce data management, creating a customised workflow per requirements of Abbott quality management system and creating subsequent reports/dashboard, metrics for tracking and trending purpose.Create and Customise Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent pick-lists, and complex page layouts on SalesforceCreate complex workflows and Approval processes.Developed and maintained validation rules and custom workflow.Created Workflows, Email alerts and Field updates as required.creating and configuring of Virtual Network for Multiple Servers on AzureImplemented SQL Server Integration Services (SSIS) to retrieve Data from different Services.Plan and execute large-scale integration of systems from Salesforce platforms to AzureWork with monitoring tools; manage access and permissions; script and automate where possible; maintain appropriate configurations; provide recommendations on system improvementsMaintain and support backups and replication of systemsLeveraged Power BI for powerful visualisations.

Provide comprehensive system level support of multi user patient management system(PMS) Including installation (hardware and software), configuration, maintenance and user support of these systems.Implemented/Implementing Security Settings and configured profiles and permission sets.Serve as primary Liaison with the software vendor and escalate problems when appropriate.Conduct clear and concise training classes that reflect user training needs, and provide one-on- one session needed.Possess the ability to perform data extraction and manipulation for report submissions and uploading .Schedule and administer system updates patches and releases in designated time frames.Gather project requirements design , maintain and provide technical support for clinical and business application.Conducted documents walkthrough among managers, state business users , plan business users and the vendors utilising both teleconferencing and physical meeting environment.Gathered and turned business/user requirements into Technical Design documents, SAS programs and SQL queriesLoaded transformed data to relational database using SAS and SQL programmingProvided weekly report on all activities listed in the project planPulled data for analysis and reporting, using SAS, and SQLWorked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customising various standard objects.

Managed and maintained multiple company computer systems, ensuring that all policies and safety processes were always followed.Installed and tested various software, solved complex technical problems, and constantly monitored and analysed the systems performance.Executed data migration , maintained relevant databases and pro-actively participated in the network management.Coordinated issue resolution with internal and external vendors/partnersInstalled, configured, maintained and supported enterprise SAS business intelligence software componentsInterfaced with business SME’s in understanding businesses in different lines of business and drafted UAT scenarios involving various other scenarios .Interfaced with customers regarding the big data analysis and data stream processing requirements, perform analysis and recommend solutionsSolved end-user computer system problems and improved performance on platforms/operating systems