Abdul Aziz Email and Phone Number

Managing B2B Solution in West Indonesia Region

Presales Solution & Implementation Lead in Hutchison 3 Indonesia Enterprise Business (3Business)Handling E2E ( Solution Architect & Service Delivery) : Telco Product - Voice & Data Services : Technical solution, partnership & service delivery.Product Specialties:- Voice Solution- Data Solution- SMS Solution- Extended 4G Coverage- Private LTE- Custom solutionWholesales Business: Technical assessment, capacity planning, feasibility and… Show more Presales Solution & Implementation Lead in Hutchison 3 Indonesia Enterprise Business (3Business)Handling E2E ( Solution Architect & Service Delivery) : Telco Product - Voice & Data Services : Technical solution, partnership & service delivery.Product Specialties:- Voice Solution- Data Solution- SMS Solution- Extended 4G Coverage- Private LTE- Custom solutionWholesales Business: Technical assessment, capacity planning, feasibility and comprehensive coordination for service delivery task.Product Specialties:- Leased Capacity- Internet Dedicated- CDNIoT & Digitalization- IoT (Internet of Things); Solution for Tracking, AMR, SCADA, Smart Things- Customer Management Platform- Tailormade applicationsData Monetization - over API: as SPOC for Account Management & Integration for Indonesia ( Global - Hutchison Group)- KYC- Sim SWAP- Header Enrichment- Southbound API Show less

Senior Manager LevelLead :- Create ICT solution for Enterprise Business- Network and process compliance- Project and service delivery- Establish strategic partnershipSpecialities :- Telco Core Product (Voice, SIP Trunk, SMS, VAS)- Digital Applications (Smart Apps, Digital Transformation, Automation) - IoT (Internet of Things - Fleet Management, Smart Home, M2M, etc.)- Connectivity (Lease line, Internet, IPLC, DLC, IP Transit)Award… Show more Senior Manager LevelLead :- Create ICT solution for Enterprise Business- Network and process compliance- Project and service delivery- Establish strategic partnershipSpecialities :- Telco Core Product (Voice, SIP Trunk, SMS, VAS)- Digital Applications (Smart Apps, Digital Transformation, Automation) - IoT (Internet of Things - Fleet Management, Smart Home, M2M, etc.)- Connectivity (Lease line, Internet, IPLC, DLC, IP Transit)Award :Best Support Achievement 2020 Show less

Head of Core Solutions Product - Determines customers' needs and desires by specifying the research needed to obtain market information.- Assesses market competition by comparing the company's product to competitors' products.- Brings new products to market by analyzing proposed product requirements and product development programs- Determines product pricing by utilizing market research data and reviewing production and sales costs- ROI, CPA, P&L analysis- Manages and… Show more Head of Core Solutions Product - Determines customers' needs and desires by specifying the research needed to obtain market information.- Assesses market competition by comparing the company's product to competitors' products.- Brings new products to market by analyzing proposed product requirements and product development programs- Determines product pricing by utilizing market research data and reviewing production and sales costs- ROI, CPA, P&L analysis- Manages and coordinates product development projects and evaluates and resolves technical feasibility, design optimization, and production issues.- Researches and monitors existing client base and industry developments and identifies potential new product opportunities.- Works with other departments to establish a design, technology, product development, and vendor strategy.Product Specialities : 4G LTE, Core Solutions, Unified CommunicationsHardware Specialities : 4G LTE, PABX / Media Gateway, IMS, Cisco, SBC Show less

- Responsible for providing Functional and Technical solutions to new & existing corporate customers Creation of marketing concepts.- Working closely and collaboratively with customers to devise effective solutions, understand and capture requirements- Preparation of presentations about the products or services with all their values for the usage of the Enterprise sales department - Product implementation in IT & Network- Ensuring that the product can deliver on the customer’s… Show more - Responsible for providing Functional and Technical solutions to new & existing corporate customers Creation of marketing concepts.- Working closely and collaboratively with customers to devise effective solutions, understand and capture requirements- Preparation of presentations about the products or services with all their values for the usage of the Enterprise sales department - Product implementation in IT & Network- Ensuring that the product can deliver on the customer’s requirements.- Accomplished in implementation and technical maintenance more than 50 projects per year. Show less

- Interfacing with technical department engineers for product development and network/device issues.- Supporting product development department in analyzing, generating and testing new products/services.- Supporting galleries for technical issue such as activation, coverage, device, software setup, billing payment.- Supporting sales life cycle ( PO-SO-DO )

- Manage all activities, tasks and responsibilities of each Helpdesk agent- Manage personnel as well as schedule of Helpdesk- Conduct reporting and coordination within internal organization or externally- Responsible as 2nd tier of complaint handling incase of Helpdesk inability- Escalate any urgent and unsolvable complaint to higher rank officer. - Arrange and create innovation for Helpdesk efficiency and affectivity. - Mentoring and counseling of Helpdesk agents. -… Show more - Manage all activities, tasks and responsibilities of each Helpdesk agent- Manage personnel as well as schedule of Helpdesk- Conduct reporting and coordination within internal organization or externally- Responsible as 2nd tier of complaint handling incase of Helpdesk inability- Escalate any urgent and unsolvable complaint to higher rank officer. - Arrange and create innovation for Helpdesk efficiency and affectivity. - Mentoring and counseling of Helpdesk agents. - Support Helpdesk to prepare Outage Report and Outage Chronology to customer, - Analyze outage and develop system to minimize or overcome outage happen again- Provide report to management on monthly basis- Analyze, Monitoring and Troubleshooting Metro Area Network and Wide Area Network. MPLS Networking, Monitoring Indosat Router , Customer Router and all of Indosat leased line product. - Provide complain handling report to team leader and unit head on daily and weekly basis.Award to Best Helpdesk Network Operation of National Corporate Sales Group PT. Indosat Tbk. Show less