Abdul Barik Email and Phone Number

•Fostering connections with potential employers tofacilitate successful placements forstudents/organizations•Generating & creating an excellent platform for ouracademics to showcase their skills for the betterment ofour nation and serve the society at large.•Maintaining data of the companies coming In or haveorganised the placement drives at campus•Arranging Pool Campus drives for other campuses as wellin order to retain the Client for future sustainablecollaboration•Arranging lodging and boarding facilities for Guests &maintaining their itinerary•Taking follow ups from the client after successful campusvisit event for Offer letters & their future endeavours forcollaboration• Registering the feedbacks received from the guests & forwarding it to the management

• To achieve and excel on KPI's and KRA'sPreparing and dispatching reports of the Associates to theManagement•Maintaining the Billable and Productive hours reports ofthe Associates and helping them in achieving the same.•Maintaining Quality Monitoring Form (QMF) data andprocessing the Quality of Associates.•Organising Team meetings and delegating duties andresponsibilities within the team.•Handling emails from clients and insureds andresponding to them within TAT.•Maintaining policies and riding the same as requested bythe interested entities.•Preparing spreadsheets for data preservation andeffective maintenance.•Rendered expertise on various operational domains of theproject to fellow teammates and new enrolments.•Working with team members for the effective resolutionand onboarding of the tasks.•Handling Notice of Cancellations, Cancellations andReinstatement of policies with 24 hour TAT•Handling Certificates of Insurance and Efforts,Processing Renewals and Submissions of policies,Endorsements, Premium Audits, Cancellations &Reinstatements.• Preparing Dashboard and discussing the same with Supervisors and team for satisfactory achievement of SLA

Inbound call center where we interacted with customers from Delhi circle for the Airtel Gold postpaid and provide them with information on latest products besides resolving their issues with the service.•Confer with customers through inbound calls from Goldclass belonging to Delhi circle and other circles to provideinformation about products or services, take or enterorders, cancel accounts, or obtain and register details ofthe complaints.•Keep records of customer interactions or transactions,recording details of inquiries, complaints, or comments,as well as actions taken.•Check to ensure that appropriate changes were made toresolve customers' problems.•Determine charges for services requested, collect depositsor payments, or arrange for billing.•Resolve customer's service or billing complaints byperforming activities such as refunding money, oradjusting invoices.• Sale new products launched by the Company during inbound calls