Senior Manager, Enterprise Solution, Business Development

Manager, Enterprises Solution Business, SSL Wireless

Senior Business Development Executive

• Achieve acquisition and retention target from existing and new Corporate Accounts by building and maintaining corporate relationships• Ensure high standard of customer service to all existing accounts and maintain a company set standard of Corporate Relationship Management (CRM)• Ensure regular client visit and correspondences to achieve Revenue Generating Base• Ensuring end to end Corporate Customer resolution – generating complaints, coordinate different departments, solve the… Show more • Achieve acquisition and retention target from existing and new Corporate Accounts by building and maintaining corporate relationships• Ensure high standard of customer service to all existing accounts and maintain a company set standard of Corporate Relationship Management (CRM)• Ensure regular client visit and correspondences to achieve Revenue Generating Base• Ensuring end to end Corporate Customer resolution – generating complaints, coordinate different departments, solve the problem and provide feedback to clients.• Setup a plan for total corporate accounts and do work for fill up monthly KPI’s• To work for increase company revenue by increase corporate customers, up-sell new products, data, and value added services• Ensure corporate Bad debt collection by proactive bill follow-up• Analyze periodic key accounts reports; periodic analysis of zero usage and churn accounts and exercise regular churn add back initiative to maximize revenue• Enhancing billing experience for corporate clients through ensuring timely bill delivery & penetrate e-bill• Educating & updating corporate clients on product, tariff, VAS & ongoing campaign etc.• Proactive monitoring of corporate network complaints and take necessary initiatives to resolve those within TAT. Show less

• Introduce customers about the new products & services• Manage airtel VIP customers over the counter.• Manage inter-department coordination to provide customer support.• Drive sales activities to achieve allocated sales target & monthly service KPIs.• Manage floor in absence of manager and supervisor.• Handle and resolve customer complaints by maintain company policies• Prepared daily cash collection, sales and other management reports and keep records of customer… Show more • Introduce customers about the new products & services• Manage airtel VIP customers over the counter.• Manage inter-department coordination to provide customer support.• Drive sales activities to achieve allocated sales target & monthly service KPIs.• Manage floor in absence of manager and supervisor.• Handle and resolve customer complaints by maintain company policies• Prepared daily cash collection, sales and other management reports and keep records of customer interactions and transactions. Show less