As a Technical Support Engineer, I am responsible for providing technical assistance and support to our customers, ensuring they have a seamless experience with our products and services.I am troubleshooting technical issues, provide timely solutions, and contribute to the continuous improvement of our support processes.Key Responsibilities:• Provide technical support to customers via phone, email, and chat.• Diagnose and resolve technical hardware and software issues.• Guide customers through step-by-step solutions in a clear and concise manner.• Document and track customer issues and resolutions using our support ticketing system.• Collaborate with engineering and product teams to identify and resolve recurring issues.• Create and maintain technical documentation, FAQs, and user guides.• Stay up-to-date with the latest industry trends and technologies to provide informed support.• Assist in the development and implementation of support processes and best practices.