Abdul Basit Hassan Aly Email and Phone Number

Handled confidential and sensitive information with discretion.-Resolved vendor complaints and issues in a professional, efficient and timely manner.-Demonstrated effective problem solving skills by quickly resolving vendor issues.-Answered vendors, customers questions and assigning the fleet management accordingly and provided information on products and services.-Provided high quality vendor service and support via phone (inbound & outbound), email, and chat and even WhatsApp.-Provided support for other vendor service representatives as needed

Maintained up to date knowledge of company products and services.-Answered customer inquiries via phone and email.-Resolved customer complaints in a friendly and efficient manner.-Assisted customers with questions and concerns, processed orders and returns, and provided information on company products and services.-Provided support for account management and billing inquiries.-Answered customer calls and provided information about products and services.-Tracked customer issues and followed up to ensure resolution.-Reported customer feedback to management

TRANSITION TO IBEX FROM FOODPANDA HEAD OFFICE KARACHI.-Being tenure of the department and trained every employee with relevant SOPs.-Worked as a POC (Person of Contact) and dealing with the clients in real time.-Managed daily task between team assigned by clients in real time and sent quality Day-end reports on daily basis.-Maintained work load on the team and resolve their quiries in real time in a friendly manner by assigning them daily relevant work tasks.-Worked as Compliance Officer for Verticles and Dark Stores: (PandaMart, PandaShops and PandaKitchen).-Assisted with creating and implementing employee performance evaluations, schedules and shift rotations as per the operations requirements.-Participated in training and development programs to improve customer service skills.-Followed up the guidelines and gave all of my hardworking efforts learnt at FoodPanda.pk head office and after transition, served at IBEX Global Karachi same as last role of the job.

-To find the fraudulent activities and find the fraudster working against the company.-Maintained high ratio of profit and reduced loss by dedication, quality investigation and hardworking skills through company's portal.-To look upon very carefully on each cancelled order.-Recovered maximum loss from fraudster and restored the profit on regular basis.

"I was transferred internally from Partner Services Operations to Logistics & Delivery Operations because of my enthusiastic performance, honest working and determination even right after my probation period".Handled confidential and sensitive information with discretion.-Resolved vendor complaints and issues in a professional, efficient and timely manner.-Demonstrated effective problem solving skills by quickly resolving vendor issues.-Answered vendors, customers questions and assigning the fleet management accordingly and provided information on products and services.-Provided high quality vendor service and support via phone (inbound & outbound), email, and chat and even WhatsApp.-Provided support for other vendor service representatives as needed.

Worked with data team and product team to come up with creative solutions to data challenges.-Managed dashboards and reports to help business units track key performance indicators.-Consolidated and processed data from disparate data sources to support data driven decision making.-To lead the team of Data Entry Operators and assigned task on daily basis.-To check their productivity and marked them on quality parameters for quality assurance purpose.-Worked for the project of VAT (Value Added Tax) implemented at UAE in 2017.-Handled and Manged almost 8k Clients from beginning steps till submittion to the FTA (Federal Tax Authority of UAE) for their annual tax returns.

Helped to train new sales associates and provided guidance and support as needed.-Maintained accurate records of sales and inventory data.-Worked with other team members to develop and implement effective sales strategies.-Managed daily operations and ensured that all store policies and procedures were followed.-Provided support to the marketing and advertising team by promoting the company's products and sales.-Provided excellent customer service and resolved conflicts effectively.-Handled customer questions, complaints, and processed sales.-Assisted customers with their purchases and provided support throughout the sales process.