Abdul Basit Sheikh Email & Phone Number

Nairobi, Kenya

Nairobi, Kenya

Responsible of managing B2B sales and pre-sales in East Africa region. Subject matter expert in CRM and Business Intelligence. Account management and up-selling to current customers in the region.

Responsible for presales, workshops and implementation of MS CRM Dynamics reporting and Workforce Management solutions. This includes Expertflow services, but also existing products such as Cisco Webview, Cisco Expert Advisor, Teleopti Workforce Management. - Responsible for the partner relationship with Microsoft and Teleopti, including the partner.

MIS Reporting and Analysis BPO Contact Center:DetailsClient: Telenor PakistanHead Count: 300 Active Agents 20 TLs 2 Floor SupervisorsResponsibilities:I was Leading Team of 4 MIS Executives1- Gathering Data and formulizing Reports from all departments for BPO division - BPO contact center HR - Contact Center Operations - Agents Training Department2.

Managed Team of 4 Quality Assurance and MIS Associates

-Managed Team of 4 Quality Assurance Executives -Defining Quality Assurance Key Metrics and Processes-Creating Awareness in Contact center on key SOPs updates.- Email and Calls Quality Evaluations

• My Resposibilities in Abacus are as follows:Statistical Reporting using Excel:
• Intra month Variation Reports
• Price Trend analysis graphs w.r.t time
• Monthly Variation ReportingData Quality & Standards
• Standardize data on relevant quality performance indicators
• Monitors and investigates quality data issues; reviews areas of risk in data quality

Bs Hons, Computer Sciences, 3.3

High School, Computer Sciences