Abdul Basith K Email & Phone Number

Kochi, Kl, In

Kochi, Kl, In

Kochi, Kerala, India

Kochi, Kerala, India

•Processed customer payments and facilitated setting up of direct debits to complete transactions.•Investigated and helped resolve billing disputes•Identified and resolved customer needs promptly and efficiently.•Solving bill, payments and accounts related queries.•Entered and updated customer account data, maintaining accurate and up-to-date records to make information easily accessible.•Managed all payment processing, invoicing and collections tasks.•Sought and utilized opportunities to up-sell and cross-sell products to maximize sales.•Processed cash and card payments•Guided customers through purchasing process, helping clients feel more confident in making purchases by offering transparent details on products.•Worked collaboratively with team members to achieve customer service KPIs.•Maintained extensive knowledge of product range to effectively answer employee and customer queries on product specifications.

Kochi, Kerala, India

•Reviewed applications to determine compliance with loan-to-value (LTV) or debt-to-income (DTI) policy guidelines.•Worked with secondary investors to resolve any post-closing issues or audit.•Adhered to guidelines to close all loans in adherence to internal and external investors' specifications.•Created detailed reports for clients, detailing application results and reasons for approval or denial.•Cash flow analysis and risk assessment•Performed detailed review of appraisal for one-to-four family residential properties to determine acceptability of security for portfolio loans and loans sold to investors.•Analyzed clients' background checks and financial records to determine loan risk involved.•Auditing of US Tax documents like 1040,1120,K1,1099,1065 for self employed borrowers.•Identified and reported suspicious events in line with anti-money laundering legislation and procedures.•Used numerous online vendors to carry out credit checks, flood determinations and property searches.•Followed up on applications to gather missing information and clarification on client requirements and financial records.